Retail Manager - Firearms

Bass Pro Shops•Woodbury, MN

20d•$45,000 - $62,000

About The Position

The Retail Manager - Firearms supervises the store’s firearms department and is responsible for compliance with ATF, state, and federal laws, as well as company policies and procedures. The role also oversees merchandise presentation, inventory control, pricing, sales enhancements, staff selection and development, team training and coaching, and customer service. The manager supports a high standard of customer service, executes sales plans, and may serve as Manager on Duty. Responsibilities include store opening and closing, safeguarding building keys and alarm codes, maintaining firearm safety and compliance standards, coordinating department staffing and development, and resolving customer and associate issues. The position exercises independent judgment within company policies and may recommend changes to policies, procedures, and practices.

Requirements

High school diploma or equivalent.
At least 3–5 years of retail management experience.
Experience must include firearm safe-handling practices and skill in accurately identifying firearms and ammunition, including their classification and mechanical operation.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret financial, legal, and technical information and analyze reports.
Ability to write reports and business correspondence.
Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
Ability to conduct meetings and presentations for groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory-management systems.
Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.
Demonstrated use of a team-based management approach.

Responsibilities

Support world-class customer service and ensure a pleasant, productive shopping experience.
Execute sales plans to meet or exceed company financial plans.
Open and close the store; maintain responsibility for building keys and alarm codes.
Perform Manager on Duty responsibilities.
Lead firearm compliance sales standards, including compliance with applicable laws and company policies and completion of required firearm forms such as 4473 and 3310.
Lead firearm safe-handling, safety, operations, customer experience, line-management, and queuing standards.
Maintain firearm merchandising according to Corporate Office standards.
Complete firearm operations tasks promptly and in accordance with policies, procedures, and regulations.
Partner with the Gun Vault Specialist Team to ensure compliance.
Staff the department with service-oriented associates; participate in interviews and selection; coordinate training; prepare or approve performance appraisals; recommend merit or promotional increases; prepare weekly schedules; coach and motivate associates.
Oversee firearm compliance coaching and assist with investigations when necessary.
Resolve customer and associate issues.
Carry out supervisory responsibilities, including hiring, training, assigning and directing work, evaluating performance, rewarding and disciplining associates, addressing complaints, and resolving problems.
Assist customers with buying decisions by identifying and evaluating needs and recommending products.
Promote programs such as CLUB Membership, customer feedback surveys, and In-Store Pick-up.
Perform other duties as assigned.