Retail Manager - Firearms
About The Position
The Retail Manager - Firearms supervises the store’s firearms department, ensuring compliance with ATF, state and federal laws, and company policies and procedures. The role oversees merchandise presentation, inventory control, pricing, sales enhancements, staff selection and development, team training and coaching, and the customer service experience. The manager supports a high standard of customer service, executes sales plans, and may open or close the store while maintaining responsibility for building keys and alarm codes. The position also carries Manager on Duty responsibilities and leads firearms compliance, safe-handling, safety, operational, and customer-experience standards. The manager staffs and develops the department team, including participating in hiring and selection, coordinating training, evaluating performance, preparing schedules, coaching associates, and resolving customer and associate issues. The role partners with the Gun Vault Specialist Team, oversees firearms compliance coaching, assists with investigations when necessary, and carries out supervisory responsibilities in accordance with company policies and applicable laws.
Requirements
- High school diploma or equivalent.
- Minimum of 3–5 years of retail management experience.
- Experience must include firearms safe-handling practices and skill in accurately identifying firearms and ammunition, including their classification and mechanical operation.
- Ability to calculate figures and amounts such as discounts, commissions, and percentages.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret financial, legal, and technical information and analyze reports.
- Ability to write reports and business correspondence and present information effectively to managers, associates, customers, and the public.
- Ability to conduct meetings and presentations for groups.
- Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory-management systems.
- Strong interpersonal skills and ability to maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.
- Demonstrated use of team-based management.
- Ability to exercise independent judgment within company policies, procedures, objectives, and accepted practices.
- Ability to communicate and perform the physical activities described for the role.
Responsibilities
- Support world-class customer service and provide a pleasant, productive shopping experience.
- Execute sales plans to meet or exceed company financial plans.
- Open and close the store and maintain responsibility for building keys and alarm codes.
- Perform Manager on Duty responsibilities.
- Lead firearms compliance sales standards, including compliance with ATF, state and local laws, company policies, and required firearm forms such as 4473 and 3310.
- Lead firearms safe-handling, safety, operations, line-management, queuing, and customer-experience standards.
- Maintain firearms merchandising according to Corporate Office direction.
- Ensure firearms operations tasks are completed promptly and in accordance with policies, procedures, and regulations.
- Partner with the Gun Vault Specialist Team to ensure compliance.
- Staff the department with service-oriented associates; participate in interviews and selection; coordinate training; prepare or approve performance appraisals; recommend merit or promotional increases; prepare weekly schedules; and coach and motivate associates.
- Oversee firearms compliance coaching and assist with investigations when necessary.
- Resolve customer and associate issues.
- Carry out supervisory responsibilities, including interviewing, hiring, training, planning and directing work, evaluating performance, rewarding and disciplining associates, and addressing complaints and problems.
- Assist customers with buying decisions by identifying and evaluating their needs and recommending products.
- Promote programs including CLUB Membership, customer feedback surveys, and In-Store Pick-up.
- Perform other duties as assigned.
Benefits
- Discounts on retail merchandise, restaurants, resorts, and conservation attractions
- Medical benefits
- Dental benefits
- Vision benefits
- Health Savings Account
- Flexible Spending Account
- Voluntary benefits
- 401(k) retirement savings
- Paid holidays
- Paid vacation
- Paid sick time
- Bass Pro Cares Fund
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
