Retail Loss Prevention Customer Service Associate

TJX•Tulsa, OK

2d•Onsite

About The Position

The Retail Loss Prevention Customer Service Associate supports the District Loss Prevention Manager and Store Management by carrying out core loss-prevention responsibilities. The role focuses on serving as a visible deterrent to potential loss or dishonesty while wearing a company-issued body-worn camera. The associate supports a positive customer shopping experience and maintains a strong partnership with store teams and loss prevention. They use sound judgment to help ensure their own safety, the safety of others, and protection of the company brand, while following company policies and supporting company culture and values. The associate maintains a professional position at the front of the store or in a department, greets customers courteously, and directs requests for assistance to store management or customer service using a company-issued radio. They observe and report suspicious behavior or critical incidents, perform a closing safety sweep with a member of management, and document required incidents in AIIM Case Management. The role also requires understanding the Store Emergency Response Guide, wearing the complete company-approved uniform, and performing other duties as assigned. The position is at TJ Maxx Store 0336 in Tulsa, Oklahoma. The starting pay range is USD $13.30 to $18.60 per hour; actual starting pay depends on relevant skills, qualifications, and experience. Benefits vary by service or hours requirements and are subject to the terms of applicable plans or programs.

Requirements

Strong verbal and written communication skills.
Sound decision-making skills.
Ability to take initiative and perform well independently.
Ability to prioritize and organize workload and manage time effectively.
Ability to stand for long periods of time.
0–2 years of retail or security experience.

Responsibilities

Maintain a proper and professional stance in the designated area at the front of the store.
Act as a visual deterrent to prevent potential loss or dishonesty.
Review and understand the Store Emergency Response Guide.
Wear a complete company-approved uniform, including a body-worn camera.
Greet customers appropriately and demonstrate courtesy and respect.
Establish and maintain a position at the front of the store or in a department.
Respond to customer requests for assistance by referring customers to store management or customer service via a company-issued radio.
Observe and report suspicious behavior or critical incidents to Loss Prevention or store management.
Perform a closing safety sweep of the store with a member of management.
Adhere to company policies and procedures.
Document required incidents in AIIM Case Management.
Perform other duties as assigned.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation support
Bereavement benefit
401(k) with associate contributions
Child care discounts
Cell phone discounts
Pet insurance
Legal insurance
Credit union
Referral bonuses
401(k) match for associates meeting service or hours requirements
Medical, dental, and vision coverage for associates meeting service or hours requirements
Health savings account (HSA) for associates meeting service or hours requirements
Health care flexible spending account (FSA) for associates meeting service or hours requirements
Life insurance for associates meeting service or hours requirements
Short- and long-term disability coverage for associates meeting service or hours requirements
Paid parental leave for associates meeting service or hours requirements
Paid holidays, vacation, and sick time for associates meeting service or hours requirements
Auto and home insurance discounts
Scholarship program
Adoption assistance