Retail Loss Prevention Customer Service Associate
About The Position
The Retail Loss Prevention Customer Service Associate supports the District Loss Prevention Manager and Store Management by performing core loss-prevention responsibilities. The role acts as a visual deterrent to potential loss or dishonesty, including wearing a company-approved uniform and body-worn camera. It also supports a positive customer shopping experience and strong partnerships with store teams and loss prevention. The associate uses sound judgment to protect personal and others’ safety and the Company brand, while following Company policies, culture, and values. The associate maintains a professional presence at the front of the store or in a department, greets customers courteously, and directs requests for assistance to store management or customer service using a company-issued radio. The role includes observing and reporting suspicious behavior or critical incidents, reviewing the Store Emergency Response Guide, documenting required incidents in AIIM Case Management, and completing a closing safety sweep with a member of management. Other duties may be assigned.
Requirements
- Strong verbal and written communication skills.
- Sound decision-making skills.
- Ability to take initiative and perform well independently.
- Ability to prioritize and organize workload and manage time effectively.
- Ability to stand for long periods of time.
- 0–2 years of retail or security experience.
Responsibilities
- Maintain a proper and professional stance in the designated area at the front of the store.
- Act as a visual deterrent to prevent potential loss or dishonesty.
- Review and understand the Store Emergency Response Guide.
- Wear a complete Company-approved uniform, including a body-worn camera.
- Greet customers appropriately and demonstrate courtesy and respect.
- Establish and maintain a position at the front of the store or in a department.
- Respond to customer requests for assistance by referring customers to store management or customer service via a Company-issued radio.
- Observe and report suspicious behavior or critical incidents to Loss Prevention or store management.
- Perform a closing safety sweep of the store with a member of management.
- Adhere to all Company policies and procedures.
- Document required incidents in AIIM Case Management.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee Assistance Program (EAP)
- Smoking cessation assistance
- Bereavement benefit
- 401(k) Associate contributions
- Child care discounts
- Cell phone discounts
- Pet insurance
- Legal insurance
- Credit union
- Referral bonuses
- 401(k) match for associates meeting service or hours requirements
- Medical, dental, and vision coverage for associates meeting service or hours requirements
- Health Savings Account (HSA) for associates meeting service or hours requirements
- Health care Flexible Spending Account (FSA) for associates meeting service or hours requirements
- Life insurance for associates meeting service or hours requirements
- Short- and long-term disability coverage for associates meeting service or hours requirements
- Paid parental leave for associates meeting service or hours requirements
- Paid holidays, vacation, and sick leave for associates meeting service or hours requirements
- Auto and home insurance discounts
- Scholarship program
- Adoption assistance for associates meeting service or hours requirements
- Competitive salary and benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
