Retail Loss Prevention Customer Service Associate

TJX•Orlando, FL

1d•Onsite

About The Position

The Retail Loss Prevention Customer Service Associate supports the District Loss Prevention Manager and Store Management by carrying out core loss-prevention responsibilities. The role focuses on serving as a visible deterrent to potential loss or dishonesty while wearing a Company-issued body-worn camera. The associate supports a positive customer shopping experience and maintains strong partnerships with store teams and loss prevention. The associate uses sound judgment to help ensure personal safety, the safety of others, and protection of the Company brand. The role also requires following Company policies and supporting its culture and values. Duties include maintaining a professional presence at the front of the store or in a department, greeting customers courteously, responding to requests for assistance by referring customers to store management or customer service via a Company-issued radio, observing and reporting suspicious behavior or critical incidents, conducting a closing safety sweep with a member of management, and documenting required incidents in AIIM Case Management. Other duties may be assigned. The position is at TJ Maxx Store 0155 in Orlando, Florida. The starting pay range is USD $15.00–$18.60 per hour; actual starting pay depends on relevant skills, qualifications, and experience.

Requirements

Strong verbal and written communication skills.
Sound decision-making skills.
Ability to take initiative and perform well independently.
Ability to prioritize and organize workload and manage time effectively.
Ability to stand for long periods of time.
0–2 years of retail or security experience.

Responsibilities

Support the District Loss Prevention Manager and Store Management in carrying out core responsibilities.
Act as a visual deterrent to potential loss or dishonesty.
Maintain a proper, professional stance in the designated area at the front of the store or in a department.
Wear a complete Company-approved uniform, including a body-worn camera.
Greet customers appropriately and demonstrate courtesy and respect.
Respond to customer requests for assistance by referring customers to store management or customer service via a Company-issued radio.
Observe and report suspicious behavior or critical incidents to Loss Prevention or store management.
Review and understand the Store Emergency Response Guide.
Perform a closing safety sweep of the store with a member of management.
Adhere to Company policies and procedures and support Company culture and values.
Document required incidents in AIIM Case Management.
Perform other duties as assigned.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation support
Bereavement benefit
401(k) associate contributions
Child care discounts
Cell phone discounts
Pet insurance
Legal insurance
Credit union
Referral bonuses
401(k) match for associates who meet service or hours requirements
Medical insurance for associates who meet service or hours requirements
Dental insurance for associates who meet service or hours requirements
Vision insurance for associates who meet service or hours requirements
Health savings account (HSA) for associates who meet service or hours requirements
Health care flexible spending account (FSA) for associates who meet service or hours requirements
Life insurance for associates who meet service or hours requirements
Short- and long-term disability for associates who meet service or hours requirements
Paid parental leave for associates who meet service or hours requirements
Paid holidays, vacation, and sick leave for associates who meet service or hours requirements
Auto and home insurance discounts
Scholarship program
Adoption assistance