Retail Learning Coach - Miami
About The Position
The Retail Learning Coach in the Southeast Market, based in Miami, supports designated key stores by promoting consistent behaviors that meet Tiffany & Co. brand expectations for client experience, client relationships, and selling skills. The role upholds the company’s purpose, values, and competencies. In partnership with store and market leadership, the coach leads the coaching strategy for designated stores, aligned with Tiffany & Co. North America Retail Excellence and directed in the market by the Market Vice President and Market Sales Directors. The role reports directly to the Retail Learning Manager. The coach spends 90–100% of the time providing on-floor coaching and feedback, and travels up to 65%.
Requirements
- Minimum 3–5 years of prior retail experience in a luxury environment or elevated client-related experience.
- Prior roles should include sales and people leadership, such as Team Manager, Store Director, or multi-site/market business partner.
- Proven track record in sales, client relationships and loyalty, leading teams, and performance-based coaching.
- Ability to partner and collaborate with headquarters and market teams, share feedback, and influence store needs.
- Ability to assess retail KPIs and their correlation to coachable behaviors.
- Organized and efficient, with experience driving change and tracking results and behavioral impact.
- Attentive listening, interpersonal skills, and communicative optimism.
- Ability to facilitate and present, communicate effectively, and influence outcomes.
- Networking, leadership, and interpersonal skills.
- Flexibility to work varied shifts, including days, nights, weekends, and holidays.
- Ability to travel up to 65%.
Nice To Haves
- Jewelry or watch expertise.
Responsibilities
- Provide in-the-moment sales-floor coaching and feedback to Client Advisors and Team Managers on client experience, relationships, selling, and leadership skills and behaviors.
- Use key performance indicators—including sales, AUR, conversion, Mystery Shop, Net Promoter Scores, client relationships, clienteling, and appointments—to inform coaching.
- Recognize positive contributions and progress, and motivate and inspire teams to pursue excellence through consistent daily behaviors.
- Partner with Store Directors and Team Managers to develop 30-60-90 coaching plans for mid-to-low performers and determine approaches to improve individual performance and behaviors.
- Provide one-to-one sales-floor coaching and sit in on Team Manager-led one-to-one touch bases.
- Track and monitor coachee progress weekly and monthly in conjunction with 30-60-90 plans.
- Ensure training programs translate into daily in-store behaviors; assess post-training application and work with store leaders to evolve behaviors.
- Identify store-level and individual learning needs, and develop sales-floor skill-building exercises and micro-lessons aligned with Tiffany & Co. programs and resources.
- Drive adoption of the Tiffany Wonder eLearning platform and application of learning to employees’ roles.
- Participate in, attend, and lead training sessions to understand the sustainment required in stores.
- Ensure new hires adopt and apply Tiffany & Co. Client Experience and Selling expectations and assimilate into their roles.
- Support quarterly onboarding facilitation for designated stores.
- Travel up to 65%.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
