Director, Retail Operations - Miami

Panera Bread•Newton, MA

1d•$119,634 - $136,383

About The Position

The Director, Retail Operations is responsible for delivering Panera’s operational expectations across bakery-cafes by translating brand objectives into cafe and associate execution. The role acts like an owner and leads and develops leaders to create strong experiences for associates and guests, build trust and loyalty, grow sales, and deliver profit growth. The Director creates the market strategy and vision for executing Panera standards for guest service, operating systems, profitability, new-unit growth, food quality and safety, and people development. The role coaches and holds cafe management teams accountable for business results and partners across market and regional support functions to implement programs and support cafe execution. The position also develops management teams and the market’s talent pipeline, and ensures cafes comply with operational standards, policies, employment laws, and food and workplace safety requirements. It promotes an inclusive, engaging work environment free from discrimination and harassment. The position requires up to 95% travel within the market, some overnight travel for cafe visits and company meetings, and potentially other out-of-market business travel. Work includes extended periods of walking and standing during cafe visits, lifting heavy items or boxes, desk or office administrative work, and commuting between cafe locations.

Requirements

Firm understanding of business outcomes, including sales and profit drivers and the ability to read P&L statements and financial reports.
Excellent communication skills and the ability to use them to influence others.
Self-motivated, with the ability to plan, prioritize, schedule, and manage a market-wide calendar.
Ability to build high-performing teams through selection, coaching, and development; strong coaching skills to develop managers.
Ability to motivate and inspire teams, create role clarity, and hold leaders at different organizational levels accountable.
Proficiency with Microsoft Office, including Outlook, Word, Excel, and PowerPoint, internet-based tools, and basic computer functions.
Strong work ethic and ability to work long and unusual hours.
Ability to travel up to 95% within the market, with some overnight and other out-of-market travel as business needs require.
Ability to walk and stand for long periods during cafe visits, lift heavy items or boxes, perform desk or office administrative work, and commute between cafe locations.

Nice To Haves

Multi-unit experience or related experience.
Some college education, certification, or related experience.

Responsibilities

Create the market strategy and vision to execute Panera standards for guest service, operating systems, profitability, new-unit growth, food quality and safety, and people development.
Achieve key business results and grow the business by coaching, developing, and holding cafe management teams accountable for executing standards and processes.
Understand, apply, and communicate business priorities and Panera operating systems throughout the market.
Lead collaboration, communication, implementation, and sustained management of new products, processes, and programs.
Partner with market- and region-level support functions, including Operations, HR, and business development, to support cafes and drive results through channel execution.
Ensure cafe management teams practice the right processes and behaviors to meet market goals and protect Panera’s brand identity and purpose.
Build the capabilities and performance of cafe management teams through recruitment, selection, DE&I, compensation, training and development, performance management, coaching, and succession planning.
Create the market’s people strategy and maintain a talent pipeline to support market growth and talent needs.
Ensure cafes comply with operational standards, policies, federal and state employment laws, and employment, food, and workplace safety requirements.
Ensure cafes maintain an inclusive and engaging work environment where associates can show up authentically, free from discrimination and harassment.