Specialist, Retail Learning
About The Position
The Specialist, Retail Learning supports the design, delivery, and continuous improvement of learning experiences that build product expertise, elevate client engagement, and promote consistent execution across retail teams. The role partners with regional retail leaders, subject-matter experts, and cross-functional teams to turn business priorities and the brand’s jewelry heritage into practical, engaging learning solutions. The Specialist manages digital learning content and platform operations, coordinates localization and production, and uses learner insights and performance data to improve learning effectiveness. The role is in-person at the Corporate Headquarters in New York, NY.
Requirements
- Bachelor’s degree in learning and development, education, instructional design, business, communications, or a related field, or equivalent professional experience.
- 3–5 years of experience in retail learning and development, instructional design, training coordination, or digital learning.
- Working knowledge of adult learning principles and instructional design methodologies.
- Ability to create learner-centered content for instructor-led, virtual, mobile, and self-paced formats.
- Strong written, verbal, and visual communication skills, including the ability to simplify complex information.
- Experience administering a learning experience platform, learning management system, or social learning platform.
- Ability to interpret learner data, identify trends, and produce clear reports and dashboards.
- Proficiency in Microsoft 365, including Excel, Word, PowerPoint, Teams, OneDrive, and SharePoint.
- Ability to work effectively in a fast-paced, matrixed global environment and manage occasional shifting priorities.
Nice To Haves
- Experience in luxury, fashion, or jewelry.
- Experience with Articulate 360, Adobe Creative Cloud, video editing tools, or similar content-authoring software.
Responsibilities
- Support the instructional design and production of mobile-first microlearning for the retail learning platform.
- Manage platform content calendars, weekly posts, learner communications, and publishing workflows.
- Coordinate vendor relationships, deliverables, timelines, and issue resolution.
- Maintain learner data and troubleshoot access, integration, and reporting issues with Human Resources, Information Technology, regional teams, and vendors.
- Develop dashboards and recurring reports tracking engagement, completion, and learning trends by region.
- Partner with subject-matter experts to design and update learning content on fine jewelry, craftsmanship, client engagement, selling skills, and operational excellence.
- Apply instructional design and adult learning principles to create clear, engaging, performance-focused learning experiences.
- Develop toolkits, facilitator guides, job aids, presentations, and reinforcement resources for consistent execution in stores.
- Coordinate graphic and video production, ensuring materials meet brand, accessibility, and quality standards.
- Manage end-to-end translation and localization, including source-file preparation, market review, quality assurance, and final delivery.
- Gather learner feedback and analyze participation, completion, and performance data to recommend improvements and maintain relevance across markets.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
