Retail Lead - New Jersey Devils Team Store

Fanatics Commerce•Newark, NJ

1d•$19 - $25

About The Position

The Retail Lead at the New Jersey Devils Team Store delivers business and fan impact through BOLD leadership and strong execution, using data, automation, and AI-enabled insights. Home game shifts are a core responsibility and may include pre-game, in-game, and post-game operational support. The role supports daily retail operations, sales, stockroom organization, and an exemplary fan experience while working with Retail Associates and the Leadership team. The Retail Lead communicates assignments and expectations, trains and coaches associates, and performs Manager on Duty responsibilities as needed. They identify opportunities to improve processes, products, and fan experiences, adapt to a fast-paced environment, and collaborate across the organization to achieve shared goals.

Requirements

Must be at least 18 years of age.
Reliable attendance and punctuality.
Strong communication, interpersonal, and teamwork skills.
Ability to work effectively in a fast-paced, team-oriented environment.
Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events.
Ability to stand, walk, bend, and move throughout scheduled shifts.
Ability to lift, carry, and move merchandise weighing up to 25 pounds.
Ability to maintain a professional appearance and represent the Fanatics brand positively.

Nice To Haves

Previous retail, customer service, or hospitality experience.
High school diploma or equivalent experience.

Responsibilities

Drive sales results through consistent execution of daily operations.
Support back-of-house operations and maintain stockroom organization.
Use retail operating systems, including OpSuite5.0, POS, and CAYAN credit card machines.
Partner with the Leadership team on decisions involving revenue targets, per cap, and UPT.
Work with Retail Associates to ensure an exemplary fan experience.
Communicate expectations for assignments and projects to Retail Associates.
Train and assist Retail Associates as required.
Coach Retail Associates based on observed job performance and operational knowledge.
Perform Manager on Duty responsibilities as needed.
Identify opportunities to improve processes, products, and fan experiences.
Apply creative thinking and new approaches to solve challenges.
Adapt quickly and act with urgency in a fast-paced, high-growth environment.
Collaborate across functions and build organizational partnerships to deliver shared goals and results.
Provide operational support during home game shifts, including pre-game, in-game, and post-game as needed.