Retail Full Time Keyholder: Greenwich Village

Framebridge•New York, NY

2d•Onsite

About The Position

Framebridge is seeking a full-time Keyholder for its Greenwich Village retail store. The Keyholder brings energy, leadership, and a customer-first attitude to the store team, takes responsibility for key-holding duties, and delivers a customer experience that encourages repeat visits. The role reports to the Store Manager. The Keyholder sets the standard for exceptional service and brand representation, supports onboarding and training, and executes and improves store operations to help meet customer experience and financial goals. The role also involves advising customers on products and design, coaching team members, troubleshooting issues, and identifying ways to improve the retail experience. The schedule must be flexible to meet business needs, including evenings and weekends. Framebridge describes its workplace as inclusive, equitable, and collaborative, with a focus on craft, customer experience, and enabling employees to do their best work. The role requires standing for extended periods, light lifting, and bending, reaching, and other light movement. Reasonable accommodations may be made for individuals with disabilities.

Requirements

Experience as a key holder in a customer service, retail, or hospitality role.
Strong interpersonal, communication, influence, and relationship-building skills.
Interest in design and enthusiasm for working in a creative environment.
Ability to learn new tools, technology, products, and processes quickly.
Strong time-management, organizational, and problem-solving skills.
Adaptability and willingness to work flexible hours, including evenings and weekends.
Ability to stand for extended periods, up to 8 hours per shift.
Ability to lift up to 30 lbs and perform bending, reaching, and light physical movement as needed.

Nice To Haves

A degree in art, design, marketing, or a relevant field is preferred but not required.

Responsibilities

Set the standard for exceptional customer service and represent the Framebridge brand in retail stores.
Support onboarding and training of retail team members.
Execute and improve store operations to help meet customer experience and financial goals.
Build customer relationships using strong listening, oral, and communication skills, and coach retail team members.
Demonstrate product knowledge and provide design advice to customers; train team members to do the same.
Answer questions and troubleshoot issues using sound judgment.
Suggest innovations and improvements to the retail experience.
Help deliver Framebridge’s 100% happiness guarantee.
Work a flexible schedule, including evenings and weekends, to meet business needs.