Retail Full Time Keyholder: Greenwich Village

Framebridge • New York, NY

3d • Onsite

About The Position

Framebridge is seeking a full-time Keyholder for its Greenwich Village retail store. The Keyholder brings energy, leadership, and a customer-first attitude to the store team, takes on key-holding responsibilities, and helps deliver a customer experience that encourages customers to return. This role reports to the Store Manager.

The Keyholder represents the Framebridge brand, supports the development of retail team members, and helps ensure store operations meet customer-experience and financial goals. The role requires strong product knowledge and design guidance, sound judgment when answering questions and troubleshooting issues, and a willingness to suggest improvements to the retail experience. The schedule is flexible to meet business needs and includes evenings and weekends.

Requirements

• Experience as a key holder in a customer service, retail, or hospitality role.
• Engaging personality with strong influence, interpersonal, communication, and relationship-building skills.
• Interest in design and enthusiasm for working in a creative environment.
• Ability and eagerness to learn new tools, technology, products, and processes.
• Strong time-management, organizational, and problem-solving skills.
• Adaptability and willingness to work flexible hours, including evenings and weekends.
• Ability to stand for extended periods, up to 8 hours per shift.
• Ability to lift up to 30 lbs and perform bending, reaching, and light physical movement as needed.

Nice To Haves

• A degree in art, design, marketing, or a relevant field is preferred but not required.

Responsibilities

• Set the standard for exceptional customer service and represent the Framebridge brand in retail stores.
• Support onboarding and training of retail team members.
• Execute and improve store operational activities to meet customer-experience and financial goals.
• Use listening, oral, and communication skills to build customer relationships and coach retail team members.
• Demonstrate product knowledge and provide design advice to customers; train team members to do the same.
• Answer questions and troubleshoot issues using sound judgment.
• Offer suggestions to innovate and improve the retail experience.
• Help Framebridge deliver on its 100% happiness guarantee.
• Work a flexible schedule, including evenings and weekends, to meet business needs.

Benefits

• Medical, dental, and vision benefits (full-time).
• 401(k) and employer-funded pension plan (full-time).
• Parental leave and return program (full-time).
• Flexible Time Off.
• Paid holidays (full-time).
• Employee Free Frame codes and discounts.
• Short-term disability and Life/AD&D Insurance (full-time).
• Employee Assistance Program (EAP).
• Ongoing learning and development opportunities.
• Commuter benefits.
• Pet insurance (full-time).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed