Retail Full Time Keyholder: Atwater Village

Framebridge•Los Angeles, CA

13h

About The Position

Framebridge is seeking a customer-focused Keyholder to provide leadership on the retail store floor and deliver an excellent customer experience. The role includes key-holding responsibilities, representing the Framebridge brand, supporting team onboarding and training, and helping the store meet its customer experience and financial goals. The Keyholder reports to the Store Manager. The position calls for strong product knowledge and the ability to offer design advice, build relationships with customers, coach team members, answer questions, and resolve issues using sound judgment. The Keyholder also helps identify improvements to the retail experience and supports Framebridge’s 100% happiness guarantee. The schedule requires flexibility, including evenings and weekends. Framebridge describes its team culture as collaborative, inclusive, equitable, and focused on craftsmanship, adaptability, continuous improvement, responsibility, and creating special customer experiences.

Requirements

Experience as a key holder in a customer service, retail, or hospitality role.
Engaging personality and strong influence, interpersonal, communication, and relationship-building skills.
Interest in design and enthusiasm for working in a creative environment.
Ability and eagerness to learn new tools, technology, products, and processes.
Strong time-management, organizational, and problem-solving skills.
Adaptability and willingness to work flexible hours, including evenings and weekends.
Ability to stand for extended periods, up to 8 hours per shift.
Ability to lift and carry up to 30 pounds, including frames, supplies, or packaging materials.
Ability to bend, reach, and perform light physical movement as needed in a retail or production environment.

Nice To Haves

Degree in art, design, marketing, or a relevant field is preferred but not required.

Responsibilities

Set the standard for exceptional customer service and represent the Framebridge brand in retail stores.
Support onboarding and training for retail team members.
Execute and improve store operational activities to help meet customer experience and financial goals.
Build customer relationships and coach retail team members through effective listening, oral, and communication skills.
Demonstrate product knowledge and provide design advice to customers; train retail team members to do the same.
Answer questions and troubleshoot issues using sound judgment.
Suggest innovations and improvements to the retail experience.
Help deliver on Framebridge’s 100% happiness guarantee.
Work a flexible schedule, including evenings and weekends, to meet business needs.