Retail Store Manager: Atwater Village

Framebridge•Los Angeles, CA

About The Position

Framebridge is seeking a Store Manager to lead its Atwater Village retail team, deliver an exceptional customer experience, and drive business results. The manager builds and develops a high-performing team, champions the Framebridge brand, and ensures customers leave inspired. This role reports to the District Manager. The Store Manager sets the standard for customer service and brand representation; hires, onboards, and trains team members; and develops and improves store operations to meet customer-experience and financial goals. The role works closely with the manufacturing facility on seamless omnichannel operations, provides product knowledge and design advice, coaches team members, coordinates in-store events with marketing, resolves customer questions and issues, and identifies ways to improve the retail experience. The manager also helps deliver Framebridge’s 100% happiness guarantee. This is a full-time, non-exempt position requiring schedule flexibility, including evenings and weekends. Physical tasks include standing for extended periods, light lifting up to 30 pounds, and bending, reaching, and other light movement as needed. Reasonable accommodations may be made for individuals with disabilities.

Requirements

Experience managing in a customer service, retail, or hospitality role.
At least 3 years of experience as a Store Manager in a customer-facing sales or hospitality setting.
Demonstrated leadership ability.
Ability and enthusiasm for building, developing, and coaching a high-performing retail team.
Strong influence, interpersonal, communication, and relationship-building skills.
Strong analytical and problem-solving skills, with a track record of delivering positive business results.
Interest in design and enthusiasm for working in a creative environment.
Ability to learn new tools, technology, products, and processes quickly.
Strong time-management and organizational skills.
Adaptability and willingness to work flexible hours, including evenings and weekends.
Ability to stand for extended periods of up to 8 hours per shift, lift up to 30 pounds, and perform bending, reaching, and light movement as needed.

Nice To Haves

Degree in art, design, marketing, or a relevant field (preferred but not required).

Responsibilities

Set the standard for exceptional customer service and represent the Framebridge brand in the retail store.
Recruit, interview, hire, onboard, and train retail team members.
Develop, execute, and continuously improve store operations to meet customer-experience and financial goals.
Work with the manufacturing facility to support seamless omnichannel operations.
Use listening, oral, and communication skills to build customer relationships and coach team members.
Demonstrate product knowledge and provide design advice to customers; train team members to do the same.
Coordinate in-store events with the marketing team.
Answer questions and troubleshoot issues using sound judgment.
Suggest innovations and improvements to the retail experience.
Help deliver Framebridge’s 100% happiness guarantee.
Work a flexible schedule, including evenings and weekends, to meet business needs.