Retail Key Holder

Kendra Scott•Tysons, VA

23d

About The Position

As a Key Holder, you support the Store Leadership Team by leading strong WAM (WOW Awareness Manager) segments and ensuring a WOW guest experience. You assist with daily store operations, provide input on training and motivating Stylists and team members, and help celebrate their achievements. You bring a passion for driving results and amplifying the brand purpose while representing Kendra Scott’s culture positively. Kendra Scott is a fashion-lifestyle brand founded on Family, Fashion, and Philanthropy. The company emphasizes its employees and customers, inspired design, and giving back. Its design facilities are based in Austin, Texas, and it has a growing retail environment across the country.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule, including evening, weekend, and holiday shifts, to meet business needs.
Retail and/or customer service experience is required.
Genuine passion for exceptional customer service and developing customer relationships.
Strong problem-solving skills and a positive attitude under pressure.
Strong organizational and communication skills.
Genuine enthusiasm for fashion and helping others develop personal style by keeping up with trends and styling pieces.
Growth mindset and a strong desire to learn, grow, and embrace new ideas.
Genuine passion for giving back and serving the community.
Appreciation for the company’s core values of Family, Fashion, and Philanthropy.
Must be available to work at least 30 hours per week, including nights and weekends.
Ability to accommodate a changing schedule.

Responsibilities

Model and teach WOW service, connect with guests, and help ensure every guest feels welcome and seen.
Train and develop Stylists to provide excellent guest experiences.
Help drive sales by maximizing store productivity and building guest connections.
Assist with brand-awareness efforts through philanthropic activities and community initiatives, and help achieve event and giveback goals.
Maintain store safety standards, follow Asset Protection standards, and adhere to company policies and procedures.
Educate guests and team members about products and personal style, and recommend products to meet guest needs.
Flex between the salesfloor, Color Bar, events, and back of house as needed.
Support the team in providing positive guest experiences, share ideas, and collaborate with differing viewpoints.
Proactively address guest concerns and take on challenges with urgency, energy, and enthusiasm.
Set clear, attainable goals and provide ongoing feedback and real-time coaching to help team members succeed.
Assist with daily store operations as needed.
Provide input on training, motivating, and celebrating Stylists and team members.