Retail Key Holder

Kendra Scott•Columbus, OH

19d

About The Position

As a Key Holder, you support the Store Leadership Team by managing WAM (WOW Awareness Manager) segments and helping ensure a WOW guest experience. You assist with daily store operations as needed and provide input on training, motivating, and celebrating Stylists and team members. The role focuses on driving results, amplifying the brand purpose, and positively representing Kendra Scott’s culture. You model and teach WOW service, help train and develop Stylists, and make guests feel welcome. You support sales and store productivity, help build brand awareness through philanthropic and community initiatives, and contribute to event and giveback goals. You uphold store safety, asset protection, and company policies; provide product and personal-style guidance; and flex among the Salesfloor, Color Bar™, Events, and Back of House. You collaborate with the team, resolve guest concerns, take on challenges with urgency and enthusiasm, and coach others through clear goals and ongoing feedback.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule to meet business needs, including evening, weekend, and holiday shifts.
Retail and/or customer service experience is required.
Genuine passion for exceptional customer service and developing customer relationships.
Strong problem-solving skills and a positive attitude under pressure.
Strong organizational and communication skills.
Must be available to work at least 30 hours per week, including nights and weekends.
Ability to accommodate a changing schedule.

Nice To Haves

Enthusiasm for fashion and helping others develop personal style by keeping up with trends and styling pieces.
A growth mindset and strong desire to learn, grow, and embrace new ideas.
A genuine passion for giving back and serving the community.
Shared appreciation for the company’s core values of Family, Fashion, and Philanthropy.

Responsibilities

Model and teach WOW service, using a customer-first approach to connect with guests and create positive experiences.
Train and develop Stylists to provide WOW experiences and help guests feel welcome and seen.
Support sales growth by maximizing store productivity and building guest connections.
Assist with brand-awareness efforts through philanthropic activities and community initiatives, and help achieve event and giveback goals.
Maintain store safety standards, follow asset protection practices, and adhere to company policies and procedures.
Educate guests and team members about products and personal style, and recommend products suited to guests’ needs.
Flex between the Salesfloor, Color Bar™, Events, and Back of House as needed.
Support teammates in providing guest experiences, share ideas, and collaborate toward mutual accountability and trust.
Proactively resolve guest concerns and take action to keep experiences positive.
Set clear, attainable goals and provide ongoing feedback through real-time coaching.
Assist with daily store operations as needed.