Retail Key Holder

Kendra Scott•Chicago, IL

22d•$18 - $21

About The Position

As a Key Holder, you support the Store Leadership Team by managing strong WAM (WOW Awareness Manager) segments and ensuring a WOW guest experience. You assist with daily store operations, provide input on training, motivating, and celebrating Stylists and team members, and help drive results while amplifying the brand’s purpose. You represent the Kendra Scott culture positively and uniquely. The role focuses on delivering customer-centered service, building guest relationships, supporting sales and store productivity, and contributing to brand awareness through philanthropic and community initiatives. Key Holders help maintain store safety and Asset Protection standards, follow company policies and procedures, educate guests and team members about products and personal style, and flex across the Salesfloor, Color Bar, Events, and Back of House as needed. They collaborate with the team, proactively resolve guest concerns, and provide coaching and feedback to help others succeed. The hourly pay range is $17.50 to $21.00. Pay may vary based on factors including store location. The role is also eligible for a revenue-sharing incentive based on store and individual performance. Benefits, as applicable, include employee discount, PTO, medical, dental, vision and life insurance, parental leave, employer-paid short-term disability, fertility and adoption assistance, an Employee Assistance Program, and a 401(k).

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule to meet business needs, including evening, weekend, and holiday shifts.
Retail and/or customer service experience is required.
Must be available to work at least 30 hours per week, including nights and weekends.
Ability to accommodate a changing schedule.

Nice To Haves

Genuine passion for exceptional customer service and developing customer relationships.
Strong problem-solving skills and a positive attitude under pressure.
Strong organizational and communication skills.
Enthusiasm for fashion, helping others develop their personal style, keeping up with trends, and styling pieces.
A growth mindset and strong desire to learn, grow, and embrace new ideas.
Passion for giving back and serving the community.
Appreciation for the company’s core values of Family, Fashion, and Philanthropy.

Responsibilities

Model and teach WOW service, connect with guests, and ensure guests feel welcome and seen.
Train and develop Stylists to support exceptional guest experiences.
Help drive sales by maximizing store productivity and building guest connections.
Support brand awareness through philanthropic efforts and community initiatives, and help achieve event and giveback goals.
Maintain store safety and Asset Protection standards and follow company policies and procedures.
Educate guests and team members about product details and personal style, and recommend products to meet guests’ needs.
Flex between the Salesfloor, Color Bar, Events, and Back of House as needed.
Collaborate with the team and contribute ideas to create accountability, trust, and commitment.
Proactively resolve guest concerns and take action to maintain positive guest experiences.
Set attainable goals and provide ongoing real-time coaching and feedback to help team members succeed.
Assist with daily store operations as needed.