Retail Key Holder

Kendra Scott•The Woodlands, TX

25d

About The Position

As a Key Holder, you support the Store Leadership Team by leading strong WAM (WOW Awareness Manager) segments and ensuring a WOW guest experience. You assist with daily store operations as needed and provide input on training, motivating, and celebrating Stylists and team members. The role calls for a passion for driving results and amplifying the brand purpose, while representing Kendra Scott’s culture in a positive and distinctive way. You model and teach WOW service, build guest connections, share product knowledge and styling suggestions, and help develop Stylists. You support sales productivity, community initiatives and events, store safety and asset protection, and can flex among the salesfloor, Color Bar™, events, and back of house. You collaborate with the team, proactively address guest concerns, and coach others through clear goals and ongoing feedback.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule, including evening, weekend, and holiday shifts.
Retail and/or customer service experience is required.
Genuine passion for exceptional customer service and developing customer relationships.
Strong problem-solving skills and a positive attitude under pressure.
Strong organizational and communication skills.
Must be available to work at least 30 hours per week, including nights and weekends.
Ability to accommodate a changing schedule.

Nice To Haves

Enthusiasm for fashion and helping others develop personal style by keeping up with trends and styling pieces.
A growth mindset and strong desire to learn, grow, and embrace new ideas.
Passion for giving back and serving the community.
Appreciation for the core values of Family, Fashion, and Philanthropy.

Responsibilities

Model and teach WOW service, connect with guests, and ensure they feel welcome and seen.
Train and develop Stylists to provide exceptional guest experiences.
Help drive sales by maximizing store productivity and building guest connections.
Support brand awareness, philanthropic efforts, community initiatives, and event and giveback goals.
Maintain store safety standards and follow Asset Protection standards, policies, and procedures.
Educate guests and team members about product details and provide personalized product and styling suggestions.
Flex among the salesfloor, Color Bar™, events, and back of house as needed.
Collaborate with team members and share ideas to support strong guest experiences and mutual accountability.
Proactively resolve guest concerns and take on challenges with urgency and enthusiasm.
Set clear, attainable goals and provide ongoing feedback and real-time coaching to help others succeed.
Assist with daily store operations as needed.