Retail Key Holder

Kendra Scott•Ashburn, VA

18d

About The Position

As a Key Holder, you support the Store Leadership Team by leading strong WAM (WOW Awareness Manager) segments and ensuring a WOW guest experience. You assist with daily store operations as needed and provide input on training, motivating, and celebrating Stylists and team members. You help drive results and amplify the brand purpose while representing Kendra Scott’s culture positively. This role focuses on delivering exceptional guest service, developing team members, supporting sales and store productivity, building brand awareness through philanthropic and community initiatives, and maintaining store safety and asset protection standards. Key Holders share product knowledge and styling recommendations, adapt across store areas including the Salesfloor, Color Bar, Events, and Back of House, collaborate with the team, resolve guest concerns, and provide ongoing coaching and feedback.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule, including evening, weekend, and holiday shifts.
Retail and/or customer service experience is required.
Genuine passion for exceptional customer service and developing customer relationships.
Strong problem-solving skills and a positive attitude under pressure.
Strong organizational and communication skills.
Must be available to work at least 30 hours per week, including nights and weekends.
Ability to accommodate a changing schedule.

Nice To Haves

Enthusiasm for fashion and helping others develop personal style by keeping up with trends and styling pieces.
A growth mindset and desire to learn, grow, and embrace new ideas.
Passion for giving back and serving the community.
Appreciation for the company's core values of Family, Fashion, and Philanthropy.

Responsibilities

Model and teach WOW service, connect with guests, and ensure every guest feels welcome and seen.
Train and develop Stylists to deliver positive guest experiences.
Support sales by maximizing store productivity and building guest connections.
Help build brand awareness through philanthropic efforts and community initiatives, and contribute to event and giveback goals.
Maintain store safety and asset protection standards and follow company policies and procedures.
Educate guests and team members about products and offer product and personal styling recommendations.
Flex between the Salesfloor, Color Bar, Events, and Back of House as needed.
Collaborate with team members, share ideas, and support guest experiences behind the scenes.
Proactively resolve guest concerns and take on challenges with urgency and enthusiasm.
Set clear, attainable goals and provide ongoing feedback and real-time coaching.