Retail Key Holder

Kendra Scott•Burlington, MA

23d

About The Position

As a Key Holder, you support the Store Leadership Team by leading strong WAM (WOW Awareness Manager) segments and ensuring a WOW guest experience. You assist with daily store operations as needed and provide input on training, motivating, and celebrating Stylists and team members. The role calls for a passion for driving results and amplifying the brand purpose, while representing Kendra Scott’s culture positively. You help deliver exceptional guest service, build sales and guest connections, support community and philanthropic initiatives, maintain store safety and asset-protection standards, and educate guests and team members about products and personal style. The position requires flexibility to work across the sales floor, Color Bar, events, and back of house.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule to meet business needs, including evening, weekend, and holiday shifts.
Retail and/or customer service experience is required.
Genuine passion for exceptional customer service and developing customer relationships.
Strong problem-solving skills and a positive attitude under pressure.
Strong organizational and communication skills.
Enthusiasm for fashion and helping others develop personal style, including keeping up with trends and styling pieces.
Growth mindset and desire to learn, grow, and embrace new ideas.
Passion for giving back and serving the community.
Availability to work at least 30 hours per week, including nights and weekends.
Ability to accommodate a changing schedule.

Responsibilities

Model and teach WOW service principles, connect with guests, and ensure guests feel welcome and seen.
Train and develop Stylists to provide exceptional guest experiences.
Help drive sales by maximizing store productivity and building guest connections.
Support brand awareness, philanthropic efforts, community initiatives, and event and giveback goals.
Maintain store safety standards, follow asset-protection standards, and adhere to company policies and procedures.
Educate guests and team members about product details and personal style, and recommend products to meet guest needs.
Flex between the sales floor, Color Bar, events, and back of house as needed.
Collaborate with team members, share ideas, and support guest experiences behind the scenes.
Proactively resolve guest concerns and take on new challenges with urgency and enthusiasm.
Set clear, attainable goals and provide ongoing feedback and real-time coaching to support others’ development.
Assist with daily store operations as needed.