Retail Key Holder

Kendra Scott•Friendswood, TX

20d

About The Position

As a Key Holder, you support the Store Leadership Team by leading strong WAM (WOW Awareness Manager) segments and ensuring a WOW guest experience. You assist with daily store operations as needed and provide input on training, motivating, and celebrating Stylists and team members. The role calls for a passion for driving results, amplifying the brand’s purpose, and representing Kendra Scott’s culture in a positive and distinctive way.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 pounds.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule that meets business needs, including evening, weekend, and holiday shifts.
Retail and/or customer service experience is required.
Genuine passion for exceptional customer service and developing customer relationships.
Strong problem-solving skills and a positive attitude under pressure.
Strong organizational and communication skills.
Enthusiasm for fashion and helping others develop personal style, including keeping up with trends and styling pieces.
Growth mindset and desire to learn, grow, and embrace new ideas.
Passion for giving back and serving the community.
Appreciation for the company’s core values of Family, Fashion, and Philanthropy.
Must be available to work at least 30 hours per week, including nights and weekends.
Ability to accommodate a changing schedule.

Responsibilities

Model and teach WOW service, connect with guests using the WOW Service Principles, and help ensure every guest feels welcome and seen.
Train and develop Stylists to deliver strong guest experiences.
Help drive sales by maximizing store productivity and building guest connections.
Assist with brand-awareness efforts, philanthropic activities, community initiatives, and event and giveback goals.
Maintain store safety standards, follow Asset Protection standards, and adhere to company policies and procedures.
Educate guests and team members about products and personal style, and recommend products suited to guests’ needs.
Flex between the Salesfloor, Color Bar, Events, and Back of House as needed.
Support team members in providing guest experiences, share ideas, and collaborate to create accountability and trust.
Proactively resolve guest concerns and take on new challenges with urgency and enthusiasm.
Set clear, attainable goals, provide ongoing real-time coaching and feedback, and help others succeed.