Retail Key Holder

Kendra Scott•Tysons Corner, VA

22d

About The Position

As a Key Holder, you support the Store Leadership Team by managing WAM (WOW Awareness Manager) segments and helping ensure an exceptional guest experience. You assist with daily store operations, contribute to training and motivating Stylists and team members, and help drive results while representing Kendra Scott’s culture and brand purpose. The role involves working across the Salesfloor, Color Bar™, Events, and Back of House as needed, and helping create welcoming, positive experiences for guests.

Requirements

Must be over the age of 18.
Retail and/or customer service experience is required.
Genuine passion for providing exceptional customer service and developing customer relationships.
Strong problem-solving skills and a positive attitude under pressure.
Strong organizational and communication skills.
Must be available to work at least 30 hours per week, including nights and weekends.
Ability to work a flexible schedule to meet business needs, including evening, weekend, and holiday shifts.
Ability to accommodate a changing schedule.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.

Nice To Haves

Enthusiasm for fashion and helping others develop personal style by keeping up with trends and styling pieces.
A growth mindset and strong desire to learn, grow, and embrace new ideas.
A passion for giving back and serving the community.
Appreciation for the company’s core values of Family, Fashion, and Philanthropy.

Responsibilities

Model and teach WOW service, connect with guests, and help make a Difference in their Day.
Train and develop Stylists to provide exceptional guest experiences.
Help drive sales by maximizing store productivity and building guest connections.
Support philanthropic efforts, community initiatives, and event and giveback goals.
Maintain store safety and Asset Protection standards and follow company policies and procedures.
Educate guests and team members about products and make product suggestions that fit their needs.
Flex between the Salesfloor, Color Bar™, Events, and Back of House as needed.
Collaborate with and support team members, sharing ideas and encouraging mutual accountability.
Proactively resolve guest concerns and take action to ensure positive experiences.
Set clear, attainable goals and provide ongoing feedback through real-time coaching.
Assist with daily store operations and contribute to motivating and celebrating team members.