Retail Key Holder

Kendra Scott•Birmingham, AL

21d

About The Position

The Retail Key Holder supports the Store Leadership Team by leading WOW (WOW Awareness Manager) segments and helping ensure an exceptional guest experience. The role assists with daily store operations and contributes to training, motivating, and celebrating Stylists and team members. The Key Holder helps drive store results, strengthen guest connections, and represent Kendra Scott’s culture and brand purpose. The position involves delivering and teaching WOW service, developing Stylists, supporting sales and store productivity, and helping build brand awareness through philanthropic and community initiatives. The Key Holder also helps maintain store safety and asset protection standards, follows company policies and procedures, communicates product and styling guidance, and flexes between the salesfloor, Color Bar™, events, and back of house as needed. The role includes proactively resolving guest concerns, collaborating with the team, and coaching and encouraging others.

Requirements

Must be over the age of 18.
Must be able to lift and move at least 50 lbs.
Must be able to bend, squat, twist, and reach.
Must be able to stand and/or walk for at least 6 hours per shift.
Must be able to work a flexible schedule to meet business needs, including evenings, weekends, and holidays.
Retail and/or customer service experience is required.
Must be available to work at least 30 hours per week, including nights and weekends.
Must be able to accommodate a changing schedule.

Nice To Haves

Genuine passion for exceptional customer service and developing customer relationships.
Strong problem-solving skills and a positive attitude under pressure.
Strong organizational and communication skills.
Enthusiasm for fashion and helping others develop their personal style by keeping up with trends and styling pieces.
A growth mindset and strong desire to learn, grow, and embrace new ideas.
A passion for giving back and serving the community.
Appreciation for the company’s core values of Family, Fashion, and Philanthropy.

Responsibilities

Model and teach WOW service, connect with guests, and help create positive guest experiences.
Train and develop Stylists to deliver exceptional service.
Support sales growth by maximizing store productivity and building guest connections.
Assist with brand awareness, philanthropic efforts, community initiatives, and event and giveback goals.
Maintain store safety standards, follow asset protection requirements, and adhere to company policies and procedures.
Educate guests and team members about products and offer product and personal styling suggestions.
Flex between the salesfloor, Color Bar™, events, and back of house as needed.
Collaborate with team members and support guest experiences behind the scenes.
Proactively resolve guest concerns and take action to keep experiences positive.
Set clear, attainable goals and provide ongoing feedback through real-time coaching.
Assist with daily store operations as needed.