Retail Key Holder
About The Position
As a Key Holder, also known as a Floor Leader, at Skechers, you will contribute to store operations and mentor the team to deliver exceptional customer service. This entry-level management role involves overseeing daily operations, supporting sales goals, and helping maintain a premium shopping environment. The position offers opportunities to develop retail leadership skills and advance within retail management. The role includes engaging customers with product advice, supervising store opening and closing procedures as required, supporting and mentoring team members, contributing to sales targets, and carrying out merchandising, restocking, cleanliness, inventory, and other operational routines. The Key Holder collaborates with store management and proactively addresses in-store challenges. The hourly pay range is $18.03–$19.13, with a starting rate of $18.03. The role requires a varied schedule that may include evenings, weekends, and holidays.
Requirements
- Ability to work a varied schedule, including evenings, weekends, and holidays.
- Problem-solving skills to resolve issues that arise in the store.
- Strong organizational skills to manage inventory, staffing, and other operational tasks.
- Ability and desire to foster a respectful, safe, and fun environment for store employees.
- Comfort mentoring team members and communicating with all levels of the store team.
- Ability to act with confidentiality and urgency.
- Sales skills to drive revenue growth and meet targets.
- Excellent written, verbal, and interpersonal communication skills.
- Must be at least 18 years old at the time of application.
Nice To Haves
- High school diploma or equivalent.
- Previous experience as a Key Holder, Shift Leader, or Retail Supervisor in retail, restaurant, or hospitality.
Responsibilities
- Engage with customers and provide expert advice on Skechers products to support a positive shopping experience and proper fit.
- Supervise daily store operations, including opening and closing procedures as required, and ensure security protocols and operational standards are followed.
- Mentor and support team members in customer service, sales, and daily operations.
- Contribute to store and individual sales targets by using effective selling techniques and promoting key Skechers products.
- Execute merchandising plans, restock products, and maintain store cleanliness.
- Oversee stock and inventory routines and collaborate with store management on operational needs.
- Identify and resolve in-store challenges to support a smooth customer experience.
Benefits
- Competitive pay with regular increases.
- Discounts on Skechers footwear, apparel, and accessories, including Friends and Family discounts.
- Flexible schedules to support work-life balance.
- On-the-job training in retail leadership, customer service management, and store operations.
- Opportunities for career advancement in retail management.
- Additional benefits and perks to be reviewed during the interview process.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
