Retail Key Holder

Kendra Scott•Austin, TX

21d

About The Position

As a Key Holder at Kendra Scott, you support the Store Leadership Team by leading strong WAM (WOW Awareness Manager) segments and ensuring a WOW guest experience. You assist with daily store operations, provide input on training and motivating Stylists and team members, and help celebrate their contributions. You bring passion for driving results and amplifying the brand purpose while representing Kendra Scott’s culture in a positive and unique way.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule, including evening, weekend, and holiday shifts.
Retail and/or customer service experience is required.
Genuine passion for exceptional customer service and developing customer relationships.
Strong problem-solving skills and a positive attitude under pressure.
Strong organizational and communication skills.
Enthusiasm for fashion, current trends, and helping others develop their personal style.
Growth mindset and desire to learn, grow, and embrace new ideas.
Passion for giving back and serving the community.
Appreciation for the company’s core values of Family, Fashion, and Philanthropy.
Must be available to work at least 30 hours per week, including nights and weekends.
Ability to accommodate a changing schedule.

Responsibilities

Model and teach WOW service, connect with every guest, and help ensure guests feel welcome and seen.
Train and develop Stylists to deliver WOW experiences.
Help drive sales by maximizing store productivity and building guest connections.
Assist with brand-awareness efforts through philanthropic work and other community initiatives, and help achieve event and giveback goals.
Maintain store safety standards, follow Asset Protection standards, and adhere to company policies and procedures.
Educate guests and team members about products and provide product suggestions suited to their needs and personal style.
Flex between the Salesfloor, Color Bar, Events, and Back of House as needed.
Collaborate with team members, share ideas, and support guest experiences behind the scenes.
Proactively resolve guest concerns and take on challenges with urgency, energy, and enthusiasm.
Set clear, attainable goals and provide ongoing real-time coaching and feedback to help others succeed.