Retail Key Holder

Tailored Brands•Austin, TX

19d•Onsite

About The Position

The Retail Key Holder partners with the Store Manager and management team to support store staff in achieving sales, service, and operational expectations. When assigned as manager on duty, the role includes active coaching, developing a team-selling environment, supporting operational excellence, and opening and closing the store using assigned keys. The Retail Key Holder also supports store business plans, staff training and development, customer experience, and execution of company initiatives and brand standards.

Requirements

At least 1 year of retail or sales experience.
Good judgment and an ability to stay tuned in to the business.
Self-motivated, results-oriented, and strategic thinker.
Strong organizational and leadership skills.
Excellent written and verbal communication skills.
Active listening and problem-solving skills.
Demonstrated ability to train and develop high-performing store teams.
Proficiency with technology systems and applications, Microsoft Office, and video conferencing.
Ability to operate a computer and POS system.
Ability to stand and walk for most of work shifts; frequently bend, squat, and twist; lift up to 50 lbs.; climb a ladder to reach merchandise or supplies; and see and distinguish fabric patterns and colors.

Responsibilities

Partner with store management to lead staff in meeting sales, service, and operational expectations when assigned as manager on duty.
Model company values, lead by example, and actively coach store team members.
Communicate priorities and sales-driving information to staff.
Assist in recruiting staff and contribute to an inclusive store environment.
Support achievement of store business plans, including sales, customer service, and operational goals.
Use store reports to understand business decisions and help drive store performance.
Participate in business outreach opportunities and communicate leads to the Store Manager.
Identify performance opportunities and partner with management on development plans.
Help ensure proper staffing for initiatives and operational tasks.
Train store staff on internal operational functions as assigned.
Stay informed about corporate communications, directives, initiatives, policies, and procedures.
Support implementation of store programs that improve sales, service, operations, and branding.
Contribute to an engaged, inclusive environment and support learning and development through use of training tools.
Provide motivational leadership and serve as a role model to store team members.
Partner with management to conduct regular store meetings and keep staff current on company directives.
Help train staff on customer service expectations and support an exceptional customer experience and high Net Promoter Score.
Use customer feedback to prevent or resolve customer concerns.
Collaborate with management to maintain visual presentation to brand standards and execute marketing initiatives as directed.
Open and close the store when scheduled as manager on duty.