Retail Key Holder

Kendra Scott•The Woodlands, TX

24d

About The Position

As a Key Holder at Kendra Scott, you support the Store Leadership Team by delivering strong WAM (WOW Awareness Manager) segments and ensuring a WOW guest experience. You assist with daily store operations and provide input on training, motivating, and celebrating Stylists and team members. You help drive results and amplify the brand purpose while representing Kendra Scott’s culture positively. The role centers on customer service, developing Stylists, building guest relationships, supporting sales and store productivity, and helping with philanthropic and community initiatives. You maintain store safety and asset-protection standards, follow company policies and procedures, educate guests and team members about products and personal style, and flex between the Salesfloor, Color Bar™, Events, and Back of House as needed. You also support colleagues, resolve guest concerns, and provide ongoing feedback and coaching.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule to meet business needs, including evening, weekend, and holiday shifts.
Retail and/or customer service experience is required.
Genuine passion for exceptional customer service and developing customer relationships.
Strong problem-solving skills and a positive attitude under pressure.
Strong organizational and communication skills.
Genuine enthusiasm for fashion and helping others develop personal style by keeping up with trends and styling pieces.
Growth mindset and strong desire to learn, grow, and embrace new ideas.
Genuine passion for giving back and serving the community.
Must be available to work at least 30 hours per week, including nights and weekends.
Ability to accommodate a changing schedule.

Responsibilities

Model and teach WOW service using a customer-first approach and the WOW Service Principles.
Connect with guests, help them feel welcome, and provide positive guest experiences.
Train and develop Stylists to deliver WOW experiences.
Support sales, store productivity, and guest connections.
Help build brand awareness through philanthropic efforts and community initiatives, and contribute to event and giveback goals.
Maintain store safety and asset-protection standards and follow company policies and procedures.
Educate guests and team members on product details and make product suggestions suited to their needs.
Flex between the Salesfloor, Color Bar™, Events, and Back of House as needed.
Support teammates in providing guest experiences, share ideas, and collaborate toward mutual accountability.
Proactively resolve guest concerns and take on challenges with urgency, energy, and enthusiasm.
Set clear, attainable goals and provide ongoing feedback through real-time coaching.
Assist with daily store operations and contribute input on training, motivating, and celebrating team members.