Retail Key Holder

Kendra Scott•Edina, MN

19d•$17 - $21

About The Position

As a Key Holder, you support the Store Leadership Team by leading strong WAM (WOW Awareness Manager) segments and ensuring a WOW guest experience. You assist with daily store operations as needed and provide input on training, motivating, and celebrating Stylists and team members. You are passionate about driving results, amplifying the brand purpose, and representing Kendra Scott’s culture positively. The role focuses on delivering exceptional guest service, developing Stylists, supporting sales and store productivity, building brand awareness through philanthropic and community initiatives, maintaining safety and asset-protection standards, and communicating product details and styling suggestions. Key Holders flex among the Salesfloor, Color Bar™, Events, and Back of House while collaborating with the team and proactively resolving guest concerns. The position requires availability for at least 30 hours per week, including nights and weekends, and the ability to accommodate a changing schedule. The hourly pay range is $17.00–$21.00, with eligibility for a revenue-sharing incentive. Pay may vary based on factors including store location.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule to meet business needs, including evening, weekend, and holiday shifts.
Retail and/or customer service experience is required.
Must be available to work at least 30 hours per week, including nights and weekends.
Ability to accommodate a changing schedule.

Nice To Haves

Genuine passion for exceptional customer service and developing customer relationships.
Strong problem-solving skills and a positive attitude under pressure.
Strong organizational and communication skills.
Enthusiasm for fashion, keeping up with trends, and helping others develop personal style.
A growth mindset and desire to learn, grow, and embrace new ideas.
Passion for giving back and serving the community.
Appreciation for the core values of Family, Fashion, and Philanthropy.

Responsibilities

Model and teach WOW service, connect with guests, and ensure guests feel welcome and seen.
Train and develop Stylists to provide WOW guest experiences.
Help drive sales by maximizing store productivity and building guest connections.
Support brand awareness through philanthropic efforts and community initiatives, and help achieve event and giveback goals.
Maintain store safety standards, follow Asset Protection standards, and adhere to company policies and procedures.
Educate guests and team members on product details and make product suggestions that fit guest needs.
Flex across the Salesfloor, Color Bar™, Events, and Back of House as needed.
Collaborate with the team, share ideas, and support guest experiences behind the scenes.
Proactively resolve guest concerns and take on new challenges with urgency and enthusiasm.
Set clear, attainable goals and provide ongoing feedback through real-time coaching.