Retail Key Holder

Kendra Scott•Columbus, OH

20d•$15 - $18

About The Position

As a Key Holder at Kendra Scott, you support the Store Leadership Team by leading strong WAM (WOW Awareness Manager) segments and ensuring a WOW guest experience. You assist with daily store operations, provide input on training and motivating Stylists and team members, and help celebrate their contributions. You are passionate about driving results, amplifying the brand purpose, and representing Kendra Scott’s culture in a positive and distinctive way. The role focuses on providing exceptional customer service, developing team members, supporting sales and store productivity, building brand awareness through community initiatives, and maintaining store safety and asset-protection standards. Key Holders flex between the Salesfloor, Color Bar™, Events, and Back of House as needed. The position requires a flexible schedule, including evenings, weekends, and holidays, and availability for at least 30 hours per week. The hourly pay range is $15.00–$18.00. The role is also eligible for a revenue-sharing incentive based on store and individual performance. Benefits, as applicable, include an employee discount, PTO, medical, dental, vision and life insurance, parental leave, employer-paid short-term disability, fertility and adoption assistance, an Employee Assistance Program, and a 401(k).

Requirements

Must be over 18 years of age.
Ability to lift and move at least 50 pounds.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule to meet business needs, including evening, weekend, and holiday shifts.
Retail and/or customer service experience is required.
Must be available to work at least 30 hours per week, including nights and weekends.
Ability to accommodate a changing schedule.

Nice To Haves

Genuine passion for exceptional customer service and developing customer relationships.
Strong problem-solving skills and a positive attitude under pressure.
Strong organizational and communication skills.
Enthusiasm for fashion, keeping up with trends, and helping others develop their personal style.
A growth mindset and desire to learn, grow, and embrace new ideas.
Passion for giving back and serving the community.
Appreciation for the company’s core values of Family, Fashion, and Philanthropy.

Responsibilities

Model and teach WOW service, connect with guests using the WOW Service Principles, and ensure guests feel welcome and seen.
Train and develop Stylists to provide exceptional guest experiences.
Help drive sales by maximizing store productivity and building guest connections through WOW experiences.
Assist with building brand awareness through philanthropic efforts and community initiatives, and help achieve event and giveback goals.
Maintain store safety standards, follow Asset Protection standards, and adhere to company policies and procedures.
Educate guests and team members about product details and personal style, and suggest products that fit guests’ needs.
Flex between the Salesfloor, Color Bar™, Events, and Back of House as needed.
Collaborate with the team, share ideas, and support guest experiences both on the salesfloor and behind the scenes.
Proactively resolve guest concerns and take on new opportunities and challenges with urgency and enthusiasm.
Set clear, attainable goals and provide ongoing feedback through real-time coaching.
Assist with daily store operations and support the Store Leadership Team.
Provide input on training, motivating, and celebrating Stylists and team members.