Retail Key Holder

Kendra Scott•Burlington, MA

23d•$18 - $22

About The Position

As a Key Holder, you support the Store Leadership Team by leading strong WAM (WOW Awareness Manager) segments and ensuring a WOW guest experience. You assist with daily store operations, contribute to training, motivating, and celebrating Stylists and team members, and help drive results while amplifying the brand’s purpose. You represent Kendra Scott’s culture positively and uniquely. The role focuses on customer service, sales and productivity, community initiatives, store safety and asset protection, product education, teamwork, and real-time coaching. Key Holders may flex between the sales floor, Color Bar™, events, and the back of house as needed.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule to meet business needs, including evening, weekend, and holiday shifts.
Retail and/or customer service experience is required.
Genuine passion for exceptional customer service and developing customer relationships.
Strong problem-solving skills and a positive attitude under pressure.
Strong organizational and communication skills.
Must be available to work at least 30 hours per week, including nights and weekends.
Ability to accommodate a changing schedule.

Nice To Haves

Enthusiasm for fashion and helping others develop personal style by keeping up with trends and styling pieces.
A growth mindset and desire to learn, grow, and embrace new ideas.
Passion for giving back and serving the community.
Appreciation for the company’s core values of Family, Fashion, and Philanthropy.

Responsibilities

Model and teach WOW service, connect with guests, and help ensure every guest feels welcome and seen.
Train and develop Stylists to provide positive guest experiences.
Help drive sales by maximizing store productivity and building guest connections.
Assist with brand awareness, philanthropic efforts, community initiatives, and event and giveback goals.
Maintain store safety standards and follow asset protection standards, policies, and procedures.
Educate guests and team members about products and make product suggestions suited to their needs.
Flex between the sales floor, Color Bar™, events, and back of house as needed.
Collaborate with the team and contribute ideas to support guest experiences and mutual accountability.
Proactively resolve guest concerns and take on challenges with urgency and enthusiasm.
Set clear, attainable goals and provide ongoing real-time coaching and feedback.