Retail Key Holder

Kendra Scott•Friendswood, TX

18d

About The Position

As a Key Holder at Kendra Scott, you support the Store Leadership Team by leading strong WAM (WOW Awareness Manager) segments and ensuring guests receive a WOW experience. You assist with daily store operations, provide input on training and motivating team members, and help celebrate their contributions. The role focuses on driving results, supporting the brand’s purpose, and representing Kendra Scott’s culture positively. You model and teach the company’s WOW Service Principles, build guest relationships, develop Stylists, and help guests find products suited to their needs and personal style. You support sales and store productivity, community and philanthropic initiatives, events, safety, and asset protection. The role requires flexibility to work across the salesfloor, Color Bar™, events, and back of house, while collaborating with the team and coaching colleagues.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule to meet business needs, including evening, weekend, and holiday shifts.
Retail and/or customer service experience is required.
Genuine passion for exceptional customer service and developing customer relationships.
Strong problem-solving skills and a positive attitude under pressure.
Strong organizational and communication skills.
Must be available to work at least 30 hours per week, including nights and weekends.
Ability to accommodate a changing schedule.

Nice To Haves

Enthusiasm for fashion and helping others develop their personal style by keeping up with trends and styling pieces.
A growth mindset and strong desire to learn, grow, and embrace new ideas.
Passion for giving back and serving the community.
Appreciation for the company’s core values of Family, Fashion, and Philanthropy.

Responsibilities

Model and teach WOW service, connecting with guests and ensuring they feel welcome and seen.
Train and develop Stylists to provide exceptional guest experiences.
Help drive sales by supporting store productivity and building guest connections.
Assist with brand-awareness efforts, community initiatives, philanthropic activities, and event and giveback goals.
Maintain store safety standards and follow asset-protection requirements, company policies, and procedures.
Educate guests and team members about products and provide recommendations suited to their needs and personal style.
Flex between the salesfloor, Color Bar™, events, and back of house as needed.
Collaborate with the team, share ideas, and support guest experiences behind the scenes.
Proactively resolve guest concerns and take on challenges with urgency and enthusiasm.
Set clear, attainable goals and provide ongoing feedback through real-time coaching.