Retail Key Holder

Kendra Scott•Tampa, FL

18d

About The Position

As a Key Holder, you support the Store Leadership Team by leading strong WAM (WOW Awareness Manager) segments and ensuring a WOW guest experience. You assist with daily store operations, contribute to training and motivating Stylists and team members, and help drive results while representing Kendra Scott’s culture and brand purpose. The role requires flexibility across the Salesfloor, Color Bar™, Events, and Back of House, as needed.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule to meet business needs, including evening, weekend, and holiday shifts.
Retail and/or customer service experience is required.
Genuine passion for exceptional customer service and developing customer relationships.
Strong problem-solving skills and a positive attitude under pressure.
Strong organizational and communication skills.
Genuine enthusiasm for fashion and helping others develop personal style by keeping up with trends and styling pieces.
Strong desire to learn, grow, and embrace new ideas.
Genuine passion for giving back and serving the community.
Appreciation for the company’s core values of Family, Fashion, and Philanthropy.
Must be available to work at least 30 hours per week, including nights and weekends.
Ability to accommodate a changing schedule.

Responsibilities

Model and teach WOW service using a “customer is our boss” mentality and the WOW Service Principles.
Connect with guests, help them feel welcome and seen, and work to make a Difference in their Day.
Train and develop Stylists to deliver WOW guest experiences.
Help drive sales by maximizing store productivity and building guest connections.
Support brand awareness through philanthropic efforts and community initiatives, and help achieve event and giveback goals.
Maintain store safety and Asset Protection standards, follow company policies and procedures, and act with integrity.
Educate guests and team members about products and personal style, and recommend products suited to their needs.
Flex between the Salesfloor, Color Bar™, Events, and Back of House as needed.
Collaborate with the team, share ideas, and support guest experiences behind the scenes.
Proactively resolve guest concerns and take on challenges with urgency, energy, and enthusiasm.
Set clear, attainable goals and provide ongoing feedback through real-time coaching.
Assist with daily store operations as needed.