Retail Key Holder

Skechers • Queenstown, MD

19d • $19 - $20

About The Position

As a Key Holder, also known as a Floor Leader, at Skechers, you will contribute to store operations and mentor the team to deliver exceptional customer service. This entry-level management role oversees daily operations, supports sales goals, and helps maintain a premium shopping environment. It offers opportunities to develop retail leadership skills and advance within retail management.

The starting rate is $18.58 per hour, with an hourly range of $18.58–$19.71. Skechers is headquartered in Southern California and is a global lifestyle brand offering footwear, apparel, and accessories.

Requirements

• High school diploma or equivalent preferred, but not required.
• Previous experience as a Key Holder, Shift Leader, or Retail Supervisor in retail, restaurant, or hospitality is preferred, but not required.
• Sales skills to drive revenue growth and meet targets.
• Excellent written, verbal, and interpersonal communication skills.
• Must be at least 18 years old at the time of application.
• Ability to work a varied schedule, including evenings, weekends, and holidays.
• Problem-solving skills to address in-store issues.
• Strong organizational skills for managing inventory, staffing, and operational tasks.
• Ability and desire to foster a respectful, safe, and fun environment for store employees.
• Comfort mentoring team members and communicating with all levels of the store team.
• Acts with confidentiality and urgency.

Nice To Haves

• High school diploma or equivalent.
• Previous experience as a Key Holder, Shift Leader, or Retail Supervisor in retail, restaurant, or hospitality.

Responsibilities

• Engage with customers and provide product advice to help them find the right fit and have a positive shopping experience.
• Supervise daily store operations, including opening and closing procedures as required, security protocols, and operational standards.
• Mentor and support team members in customer service, sales, and daily operations.
• Contribute to store and individual sales targets using effective selling techniques and promoting Skechers products.
• Execute merchandising plans, restock products, and maintain store cleanliness.
• Oversee stock and inventory routines and collaborate with store management on operational needs.
• Identify and resolve in-store challenges to support a smooth customer experience.

Benefits

• Competitive pay with regular increases.
• Discounts on Skechers footwear, apparel, and accessories, including Friends and Family discounts.
• Flexible schedules to support work-life balance.
• On-the-job training in retail leadership, customer service management, and store operations.
• Career advancement opportunities in retail management.
• Additional benefits and perks to be reviewed during the interview process.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED