Retail Key Holder

Kendra Scott•Bridgewater, NJ

25d

About The Position

As a Key Holder, you support the Store Leadership Team by delivering strong WAM (WOW Awareness Manager) segments and ensuring a WOW guest experience. You assist with daily store operations as needed and provide input on training, motivating, and celebrating Stylists and team members. You contribute to store results and the brand’s purpose while representing Kendra Scott’s culture positively. The role involves working flexibly across the Salesfloor, Color Bar™, Events, and Back of House, and requires availability for at least 30 hours per week, including nights and weekends.

Requirements

Must be over 18 years of age.
Retail and/or customer service experience is required.
Must be available to work at least 30 hours per week, including nights and weekends.
Ability to work a flexible schedule to meet the needs of the business, including evening, weekend, and holiday shifts.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Genuine passion for exceptional customer service and developing customer relationships.
Strong problem-solving skills and a positive attitude under pressure.
Strong organizational and communication skills.
Genuine enthusiasm for fashion and helping others develop personal style, including keeping up with trends and styling pieces.
Growth mindset and strong desire to learn, grow, and embrace new ideas.
Genuine passion for giving back and serving the community.
Shared appreciation for the company’s core values of Family, Fashion, and Philanthropy.

Responsibilities

Model and teach WOW service, using a “customer is our boss” mentality and the WOW Service Principles to connect with guests.
Train and develop Stylists to provide WOW experiences, and help guests feel welcome and seen.
Help drive sales by maximizing store productivity and building guest connections through WOW experiences.
Help build brand awareness through philanthropic efforts and community initiatives, and contribute to event and giveback goals.
Maintain store safety and Asset Protection standards and follow company policies and procedures.
Educate guests and team members about product details, personal style, and product suggestions.
Flex across the Salesfloor, Color Bar™, Events, and Back of House as needed.
Support the team in delivering guest experiences, share ideas, and collaborate toward mutual accountability and commitment.
Proactively resolve guest concerns and take on opportunities and challenges with urgency and enthusiasm.
Set clear, attainable goals and provide ongoing feedback through real-time coaching to help others succeed.
Assist with daily store operations as needed.
Work a flexible, changing schedule to meet business needs, including evenings, nights, weekends, and holidays.