Retail Key Holder

Kendra Scott•Birmingham, AL

22d

About The Position

As a Key Holder at Kendra Scott, you support the Store Leadership Team by leading WOW Awareness Manager (WAM) segments and helping ensure a WOW guest experience. You assist with daily store operations, contribute to training and motivating Stylists and team members, and help celebrate their accomplishments. You bring enthusiasm for driving results and advancing the brand’s purpose while representing Kendra Scott’s culture positively. The role centers on exceptional guest service, sales support, community involvement, store safety and asset protection, product knowledge, and teamwork. Key Holders flex among the Salesfloor, Color Bar, Events, and Back of House as needed. The position requires a flexible schedule, including evenings, weekends, and holidays, and availability for at least 30 hours per week.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule, including evening, weekend, and holiday shifts.
Retail and/or customer service experience is required.
Must be available to work at least 30 hours per week, including nights and weekends.
Ability to accommodate a changing schedule.
Strong problem-solving skills and a positive attitude under pressure.
Strong organizational and communication skills.

Nice To Haves

Genuine passion for exceptional customer service and developing customer relationships.
Enthusiasm for fashion and helping others develop their personal style by keeping up with trends and styling pieces.
A growth mindset and strong desire to learn, grow, and embrace new ideas.
Passion for giving back and serving the community.
Appreciation for the company’s core values of Family, Fashion, and Philanthropy.

Responsibilities

Model and teach WOW service, connect with guests, and help ensure every guest feels welcome and seen.
Train and develop Stylists to deliver positive guest experiences.
Support sales results by helping maximize store productivity and build guest connections.
Assist with brand-awareness efforts, philanthropic activities, community initiatives, and event and giveback goals.
Maintain store safety standards, follow Asset Protection standards, and adhere to company policies and procedures.
Educate guests and team members about products and provide product suggestions suited to their needs and personal style.
Flex between the Salesfloor, Color Bar, Events, and Back of House as needed.
Collaborate with the team and share ideas to support guest experiences and mutual accountability.
Proactively address and resolve guest concerns.
Set clear, attainable goals and provide ongoing feedback and real-time coaching to help team members succeed.
Assist with daily store operations as needed.