Retail Key Holder

Skechers • Mishawaka, IN

21d • $16 - $17

About The Position

As a Key Holder, also known as a Floor Leader, at Skechers, you will contribute to store operations and mentor the team to deliver exceptional customer service. In this entry-level management role, you will oversee daily operations, support sales goals, and help maintain the store’s shopping environment. The role offers opportunities to develop retail leadership and pursue advancement in retail management.

Skechers is a global lifestyle brand headquartered in Southern California. It develops and markets footwear, apparel, and accessories and serves customers in over 180 countries and territories through stores, e-commerce, and more than 5,300 retail locations.

The starting rate is $16.39 per hour, with an hourly range of $16.39–$17.39. The position requires a varied schedule, including evenings, weekends, and holidays.

Requirements

• Ability to work a varied schedule, including evenings, weekends, and holidays.
• Problem-solving skills to resolve in-store issues.
• Strong organizational skills to manage inventory, staffing, and other operational tasks.
• Ability and desire to foster a respectful, safe, and fun environment for store employees.
• Comfort mentoring team members and communicating with all levels of the store team.
• Ability to act with confidentiality and urgency.
• Sales skills to drive revenue growth and meet targets.
• Excellent written, verbal, and interpersonal communication skills.
• Must be at least 18 years old at the time of application.

Nice To Haves

• High school diploma or equivalent is preferred but not required.
• Previous experience as a Key Holder, Shift Leader, or Retail Supervisor in retail, restaurant, or hospitality is preferred but not required.

Responsibilities

• Engage with customers and provide expert advice on Skechers products to help them find the right fit and have a positive shopping experience.
• Supervise daily store operations, including opening and closing procedures as required, security protocols, and operational standards.
• Mentor and support team members in customer service, sales, and daily operations.
• Contribute to store and individual sales targets through effective selling techniques and promotion of Skechers products.
• Execute merchandising plans, restock products, and maintain store cleanliness.
• Oversee stock and inventory routines and collaborate with store management on operational needs.
• Identify and resolve in-store challenges to support a smooth customer experience.

Benefits

• Competitive pay with regular increases.
• Discounts on Skechers footwear, apparel, and accessories, including Friends and Family discounts.
• Flexible schedules to support work-life balance.
• On-the-job training in retail leadership, customer service management, and store operations.
• Opportunities for career advancement in retail management.
• Additional benefits and perks to be reviewed during the interview process.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED