Retail Key Holder

Kendra Scott•Laredo, TX

20d

About The Position

The Key Holder supports the Store Leadership Team by delivering strong WAM (WOW Awareness Manager) segments and ensuring a WOW guest experience. The role assists with daily store operations and contributes input on training, motivating, and celebrating Stylists and team members. The Key Holder helps drive results and advance the brand purpose while representing Kendra Scott’s culture positively. The position centers on providing exceptional customer service, developing Stylists, building guest relationships, supporting community and philanthropic initiatives, and maintaining store safety and asset protection standards. The Key Holder flexes between the sales floor, Color Bar™, events, and back of house as needed, and supports the team in creating positive guest experiences.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule to meet business needs, including evening, weekend, and holiday shifts.
Must be available to work at least 30 hours per week, including nights and weekends.
Ability to accommodate a changing schedule.
Retail and/or customer service experience is required.

Nice To Haves

Genuine passion for exceptional customer service and developing customer relationships.
Strong problem-solving skills and a positive attitude under pressure.
Strong organizational and communication skills.
Enthusiasm for fashion and helping others develop personal style, including keeping up with trends and styling pieces.
A growth mindset and strong desire to learn, grow, and embrace new ideas.
Passion for giving back and serving the community.
Appreciation for the company’s core values of Family, Fashion, and Philanthropy.

Responsibilities

Model and teach WOW service using a “customer is our boss” mentality and the WOW Service Principles.
Connect with guests, help them feel welcome and seen, and make a difference in their day.
Train and develop Stylists to provide WOW guest experiences.
Help drive sales by maximizing store productivity and building guest connections.
Support brand awareness through philanthropic efforts and community initiatives, and help achieve event and giveback goals.
Maintain store safety standards, follow asset protection standards, and adhere to company policies and procedures.
Educate guests and team members about products and personal style, and suggest products that meet guests’ needs.
Flex between the sales floor, Color Bar™, events, and back of house as needed.
Collaborate with and support team members, share ideas, and contribute to mutual accountability and trust.
Proactively resolve guest concerns and take action to keep guest experiences positive.
Set clear, attainable goals and provide ongoing feedback through real-time coaching.
Assist with daily store operations and contribute input on training, motivating, and celebrating Stylists and team members.