Retail Key Holder

Kendra Scott•Tysons, VA

23d

About The Position

As a Key Holder, you support the Store Leadership Team by overseeing strong WAM (WOW Awareness Manager) segments and ensuring a WOW guest experience. You assist with daily store operations as needed and provide input on training, motivating, and celebrating Stylists and team members. The role focuses on driving results, amplifying the brand purpose, and representing Kendra Scott culture positively. You may flex between the Salesfloor, Color Bar™, Events, and Back of House as business needs require.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule, including evening, weekend, and holiday shifts.
Retail and/or customer service experience is required.
Genuine passion for exceptional customer service and developing customer relationships.
Strong problem-solving skills and a positive attitude under pressure.
Strong organizational and communication skills.
Enthusiasm for fashion and helping others develop their personal style, including keeping up with trends and styling pieces.
Genuine passion for giving back and serving the community.
Must be available to work at least 30 hours per week, including nights and weekends.
Ability to accommodate a changing schedule.

Nice To Haves

A growth mindset and strong desire to learn, grow, and embrace new ideas.
Shared appreciation for the company's core values of Family, Fashion, and Philanthropy.

Responsibilities

Model and teach WOW service, connect with guests, and ensure they feel welcome and seen.
Train and develop Stylists to provide exceptional guest experiences.
Help drive sales by maximizing store productivity and building guest connections.
Support brand awareness, philanthropic efforts, community initiatives, and event and giveback goals.
Maintain store safety and Asset Protection standards and follow company policies and procedures.
Educate guests and team members about products and provide product suggestions suited to guest needs.
Work across the Salesfloor, Color Bar™, Events, and Back of House as needed.
Collaborate with team members, share ideas, and support guest experiences behind the scenes.
Proactively resolve guest concerns and take on challenges with urgency and enthusiasm.
Set clear, attainable goals and provide ongoing feedback and real-time coaching.