Retail Key Holder

Skechers • Newark, DE

23d

About The Position

As a Key Holder, also known as a Floor Leader, you will support store operations and mentor team members to deliver exceptional customer service. In this entry-level management role, you will oversee daily operations, support sales goals, and help maintain a premium shopping environment. The position offers opportunities to develop retail leadership and store operations skills and advance within Skechers.

The starting rate is $18.58 per hour, with an hourly range of $18.58–$19.13. Benefits highlighted include competitive pay with regular increases, discounts on Skechers products, flexible schedules, on-the-job training, and career advancement opportunities. Additional benefits and perks will be reviewed during the interview process.

Requirements

• Ability to work a varied schedule, including evenings, weekends, and holidays.
• Problem-solving skills to resolve in-store issues.
• Strong organizational skills to manage inventory, staffing, and operational tasks.
• Ability and desire to foster a respectful, safe, and fun environment for store employees.
• Comfort mentoring team members and communicating with all levels of the store team.
• Ability to act with confidentiality and urgency.
• Sales skills to drive revenue growth and meet targets.
• Excellent written, verbal, and interpersonal communication skills.
• Must be at least 18 years old at the time of application.

Nice To Haves

• High school diploma or equivalent; preferred but not required.
• Previous experience as a Key Holder, Shift Leader, or Retail Supervisor in the retail, restaurant, or hospitality industry; preferred but not required.

Responsibilities

• Engage with customers and provide advice on Skechers products to support a positive shopping experience and help customers find the right fit.
• Supervise daily store operations, including opening and closing procedures as required, and follow security protocols and operational standards.
• Mentor and support team members in customer service, sales, and daily operations.
• Contribute to store and individual sales targets by using effective selling techniques and promoting key Skechers products.
• Execute merchandising plans, restock products, and maintain store cleanliness.
• Oversee stock and inventory routines and collaborate with store management on operational needs.
• Identify and resolve in-store challenges to support a smooth customer experience.

Benefits

• Competitive pay with regular increases.
• Discounts on Skechers footwear, apparel, and accessories, including Friends and Family discounts.
• Flexible schedules to support work-life balance.
• On-the-job training in retail leadership, customer service management, and store operations.
• Career advancement opportunities in retail management.
• Additional benefits and perks to be reviewed during the interview process.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED