Retail Key Holder
Goodwill of Western New York•Town of Amherst, NY
•$16 - $18
About The Position
Goodwill WNY is hiring a 3rd Key Holder to support store leadership and retail operations. The role helps drive retail success and make a difference in the community. The Key Holder performs opening and closing procedures, helps train associates, and serves as Manager on Duty when needed. The position also supports customer service, merchandising, store cleanliness, promotions, donation processing, pricing, cash handling, and daily production goals.
Requirements
- Strong customer service skills.
- Confident communication and ability to motivate a team.
- Reliability, flexibility, and readiness to lead by example.
- Ability to lift up to 50 lbs. and work on your feet.
- Flexible schedule, including evenings and weekends.
Nice To Haves
- At least 1 year of retail keyholder experience is preferred.
- Willingness to attend orientation in Buffalo (full time only).
Responsibilities
- Perform store opening and closing procedures, including securing the building.
- Train Store Associates and act as Manager on Duty when needed.
- Help maintain a positive, productive store environment.
- Provide customer service at the register, on the sales floor, and at the donation door.
- Support store operations, including merchandising, cleanliness, and promotions.
- Ensure accurate cash handling and POS transactions.
- Sort donations into sellable, salvage, or trash categories.
- Price items using the store guide and identify high-value goods.
- Meet daily production goals and quality standards.
Benefits
- Pay is regularly reviewed, and benefits are offered to stay competitive.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
