Retail Key Holder

Skechers • Highland Heights, OH

20d

About The Position

As a Key Holder, also known as a Floor Leader, at Skechers, you will contribute to store operations and mentor team members to deliver exceptional customer service. In this entry-level management role, you will oversee daily operations, support sales goals, and help maintain the store’s shopping environment. The role offers opportunities to develop retail leadership skills and advance within Skechers.

Requirements

• Ability to work a varied schedule, including evenings, weekends, and holidays.
• Problem-solving skills to address issues that arise in the store.
• Strong organizational skills to manage inventory, staffing, and operational tasks.
• Ability and desire to foster a respectful, safe, and fun environment for store employees.
• Comfort mentoring team members and communicating with all levels of the store team.
• Ability to act with confidentiality and urgency.
• Sales skills to drive revenue growth and meet targets.
• Excellent written, verbal, and interpersonal communication skills.
• Must be at least 18 years old at the time of application.

Nice To Haves

• High school diploma or equivalent.
• Previous experience as a Key Holder, Shift Leader, or Retail Supervisor in retail, restaurant, or hospitality.

Responsibilities

• Engage with customers and advise them on Skechers products to help ensure a positive shopping experience and appropriate fit.
• Supervise daily operations, including store opening and closing procedures as required, while following security protocols and operational standards.
• Mentor and support team members in customer service, sales, and daily operations.
• Contribute to store and individual sales targets by using effective selling techniques and promoting Skechers products.
• Execute merchandising plans, restock products, and maintain store cleanliness.
• Oversee stock and inventory routines and collaborate with store management on operational needs.
• Identify and resolve in-store challenges to support a smooth customer experience.

Benefits

• Competitive pay with regular increases.
• Discounts on Skechers footwear, apparel, and accessories, including Friends and Family discounts.
• Flexible schedules to support work-life balance.
• On-the-job training in retail leadership, customer service management, and store operations.
• Opportunities for career advancement in retail management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed