Retail Key Holder

Kendra Scott•The Woodlands, TX

25d

About The Position

As a Key Holder, you support the Store Leadership Team by leading strong WAM (WOW Awareness Manager) segments and ensuring a WOW guest experience. You assist with daily store operations as needed and provide input on training, motivating, and celebrating Stylists and team members. The role calls for a passion for driving results, amplifying the brand purpose, and representing Kendra Scott culture positively. The position centers on delivering exceptional guest service, building sales and guest connections, supporting community and philanthropic initiatives, maintaining store safety and asset protection standards, and sharing product and styling knowledge. Key Holders flex across the Salesfloor, Color Bar, Events, and Back of House, collaborate with the team, resolve guest concerns, and coach others through clear goals and ongoing feedback.

Requirements

Must be over the age of 18.
Retail and/or customer service experience is required.
Genuine passion for exceptional customer service and developing customer relationships.
Strong problem-solving skills and a positive attitude under pressure.
Strong organizational and communication skills.
Genuine enthusiasm for fashion and helping others develop personal style; keep up with trends and style pieces for a complete look.
Growth mindset and desire to learn, grow, and embrace new ideas.
Genuine passion for giving back and serving the community.
Appreciation for the company's core values of Family, Fashion, and Philanthropy.
Must be available to work at least 30 hours per week, including nights and weekends.
Ability to accommodate a changing schedule.
Ability to work a flexible schedule to meet business needs, including evening, weekend, and holiday shifts.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.

Responsibilities

Model and teach WOW service, connect with every guest, and ensure guests feel welcome and seen.
Train and develop Stylists to provide positive guest experiences.
Support store productivity and sales by building guest connections through WOW experiences.
Assist with brand-awareness efforts, philanthropic initiatives, and community events; help achieve event and giveback goals.
Maintain store safety standards, follow Asset Protection standards, and adhere to company policies and procedures.
Educate guests and team members about product details and personal style, and recommend products to meet guest needs.
Flex between the Salesfloor, Color Bar, Events, and Back of House as needed.
Support the team in providing guest experiences, share ideas, and contribute to mutual accountability and trust.
Proactively resolve guest concerns and take on new opportunities and challenges with urgency and enthusiasm.
Set clear, attainable goals and provide ongoing feedback and real-time coaching to help others succeed.
Assist with daily store operations as needed and contribute input on training, motivating, and celebrating team members.