Retail Key Holder

Kendra Scott•Charlottesville, VA

18d

About The Position

As a Key Holder, you support the Store Leadership Team by leading strong WAM (WOW Awareness Manager) segments and helping ensure a WOW guest experience. You assist with the store’s daily operations as needed and provide input on training, motivating, and celebrating Stylists and team members. You bring energy to driving results and amplifying the brand’s purpose while representing Kendra Scott’s culture positively.

Requirements

Must be over 18 years of age.
Ability to lift and move at least 50 pounds.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least six hours per shift.
Ability to work a flexible schedule to meet business needs, including evening, weekend, and holiday shifts.
Retail and/or customer service experience is required.
Must be available to work at least 30 hours per week, including nights and weekends.
Ability to accommodate a changing schedule.

Nice To Haves

Genuine passion for exceptional customer service and developing customer relationships.
Strong problem-solving skills and a positive attitude under pressure.
Strong organizational and communication skills.
Enthusiasm for fashion and helping others develop personal style by following trends and styling pieces.
A growth mindset and desire to learn, grow, and embrace new ideas.
Passion for giving back and serving the community.
Appreciation for the company’s core values of Family, Fashion, and Philanthropy.

Responsibilities

Model and teach WOW service, connect with guests using the WOW Service Principles, and help ensure guests feel welcome and seen.
Train and develop Stylists to provide excellent guest experiences.
Help drive sales by maximizing store productivity and building guest connections.
Assist with philanthropic efforts and community initiatives, and help achieve event and giveback goals.
Maintain store safety standards, follow Asset Protection standards, and adhere to company policies and procedures.
Educate guests and team members about products and make product suggestions to fit guests’ needs.
Flex between the Salesfloor, Color Bar, Events, and Back of House as needed.
Collaborate with the team, share ideas, and support positive guest experiences.
Proactively resolve guest concerns and take on challenges with urgency and enthusiasm.
Set clear, attainable goals and provide ongoing feedback through real-time coaching.