Retail Key Holder

Kendra Scott•Tucson, AZ

17d

About The Position

As a Key Holder, you support the Store Leadership Team by delivering strong WAM (WOW Awareness Manager) segments and ensuring a WOW guest experience. You assist with daily store operations as needed and provide input on training, motivating, and celebrating Stylists and team members. You help drive results and amplify the brand purpose while representing Kendra Scott’s culture positively. The role centers on customer service, sales, team development, community engagement, store safety, and collaboration. Key Holders flex between the Salesfloor, Color Bar™, Events, and Back of House as needed, and help resolve guest concerns to keep experiences positive.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule to meet business needs, including evening, weekend, and holiday shifts.
Retail and/or customer service experience is required.
Genuine passion for exceptional customer service and developing customer relationships.
Strong problem-solving skills and a positive attitude under pressure.
Strong organizational and communication skills.
Must be available to work at least 30 hours per week, including nights and weekends.
Ability to accommodate a changing schedule.

Nice To Haves

Enthusiasm for fashion and helping others develop personal style by keeping up with trends and styling pieces.
A growth mindset and strong desire to learn, grow, and embrace new ideas.
Passion for giving back and serving the community.
Appreciation for the core values of Family, Fashion, and Philanthropy.

Responsibilities

Model and teach WOW service, connect with every guest, and help make a Difference in their Day.
Train and develop Stylists to provide WOW guest experiences.
Help drive sales by maximizing store productivity and building guest connections.
Assist with brand-awareness efforts through philanthropic work and community initiatives, and help achieve event and giveback goals.
Maintain store safety standards, follow Asset Protection standards, and adhere to company policies and procedures.
Educate guests and team members about products and personal style, and recommend products suited to their needs.
Flex between the Salesfloor, Color Bar™, Events, and Back of House as needed.
Support teammates in providing guest experiences, share ideas, and collaborate toward mutual accountability and trust.
Proactively resolve guest concerns and take on challenges with urgency, energy, and enthusiasm.
Set clear, attainable goals and provide ongoing feedback through real-time coaching.
Assist with daily store operations as needed.