Retail Key Holder
About The Position
K&G Fashion Superstore is hiring a Retail Key Holder to partner with the Store Manager and support store team members in achieving sales performance expectations. The Key Holder coaches and develops the team, fosters a team-selling environment, and supports operational excellence while serving as manager on duty. The position is assigned store keys to open and close the store when scheduled. The role supports store business plans and customer service goals, helps train and develop staff, and works with the management team to maintain an engaged, inclusive workplace and deliver a strong customer experience. The Key Holder also helps ensure the store meets brand standards and executes company programs and marketing initiatives.
Requirements
- At least 1 year of retail or sales experience.
- Good judgment and awareness of business needs.
- Self-motivated, results-oriented, and strategic-minded.
- Strong organizational and leadership skills.
- Excellent written and verbal communication skills.
- Active listening and problem-solving skills.
- Proven ability to train and develop high-performing store teams.
- Proficiency with technology systems and applications, Microsoft Office, and video conferencing.
- Ability to operate a computer and POS system.
- Ability to stand and walk for most of work shifts; frequently bend, squat, and twist; lift up to 50 pounds; climb a ladder to reach merchandise or supplies; and distinguish fabric patterns and colors.
Responsibilities
- Partner with store management to lead staff in meeting sales, service, and operational expectations when assigned as manager on duty.
- Model company values and coach team members by example.
- Communicate priorities and sales-driving information to store staff.
- Assist with recruiting store staff and contribute to an inclusive store environment.
- Support achievement of store business plans, including sales, customer service, and operational goals.
- Use store reports to understand business decisions and help drive store performance.
- Participate in business outreach opportunities and communicate leads to the Store Manager.
- Identify performance opportunities and partner with management on development plans.
- Help ensure appropriate staffing for initiatives and operational tasks.
- Assist with training store staff on internal operational functions as assigned.
- Stay informed about corporate communications, directives, initiatives, policies, and procedures.
- Support implementation of store programs to improve sales, service, operations, and branding.
- Help create an engaged workplace where team members’ opinions and contributions are recognized and valued.
- Support learning and development and effective use of training tools.
- Provide motivational leadership and serve as a role model to store team members.
- Partner with management to conduct regular store meetings and keep staff informed of company directives.
- Assist in training the store team on customer service expectations.
- Use customer feedback to prevent or resolve customer concerns.
- Collaborate with management to maintain visual brand standards and execute marketing initiatives.
- Open and close the store when scheduled as manager on duty.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
