Retail Key Holder

Kendra Scott•Durham, NC

22d

About The Position

As a Key Holder at Kendra Scott, you support the Store Leadership Team by leading strong WAM (WOW Awareness Manager) segments and ensuring guests have a WOW experience. You assist with daily store operations, provide input on training and motivating Stylists and team members, and help celebrate their contributions. The role focuses on driving results, representing the Kendra Scott culture positively, and amplifying the brand’s purpose.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule, including evening, weekend, and holiday shifts.
Retail and/or customer service experience is required.
Genuine passion for exceptional customer service and developing customer relationships.
Strong problem-solving skills and a positive attitude under pressure.
Strong organizational and communication skills.
Must be available to work at least 30 hours per week, including nights and weekends.
Ability to accommodate a changing schedule.

Nice To Haves

Enthusiasm for fashion and helping others develop their personal style by keeping up with trends and styling pieces.
A growth mindset and desire to learn, grow, and embrace new ideas.
Passion for giving back and serving the community.
Appreciation for the company’s core values of Family, Fashion, and Philanthropy.

Responsibilities

Model and teach WOW service, connect with guests, and help ensure every guest feels welcome and seen.
Train and develop Stylists to provide WOW guest experiences.
Help drive sales by maximizing store productivity and building guest connections.
Support brand awareness through philanthropic efforts and community initiatives, and help achieve event and giveback goals.
Maintain store safety standards, follow Asset Protection standards, and adhere to company policies and procedures.
Educate guests and team members about product details and personal style, and recommend products suited to their needs.
Flex between the Salesfloor, Color Bar™, Events, and Back of House as needed.
Collaborate with the team and support guest experiences, including behind-the-scenes work.
Proactively resolve guest concerns and take on new opportunities and challenges with urgency and enthusiasm.
Set clear, attainable goals and provide ongoing feedback through real-time coaching.