Retail Key Holder

Kendra Scott•Sugar Land, TX

16d

About The Position

As a Key Holder at Kendra Scott, you support the Store Leadership Team by managing strong WAM (WOW Awareness Manager) segments and helping ensure an exceptional guest experience. You assist with daily store operations, contribute to training and motivating Stylists and other team members, and help celebrate their successes. The role focuses on driving results and representing the Kendra Scott brand and culture positively. Key Holders model and teach the brand’s WOW service principles, build guest relationships, and help develop Stylists. They support sales and store productivity, community and philanthropic initiatives, safety and asset protection, and effective product and style guidance. The role requires flexibility across the sales floor, Color Bar™, events, and back of house, as well as providing coaching, resolving guest concerns, and supporting the team.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule to meet business needs, including evening, weekend, and holiday shifts.
Retail and/or customer service experience is required.
Genuine passion for exceptional customer service and developing customer relationships.
Strong problem-solving skills and a positive attitude under pressure.
Strong organizational and communication skills.
Must be available to work at least 30 hours per week, including nights and weekends.
Ability to accommodate a changing schedule.

Nice To Haves

Genuine enthusiasm for fashion and helping others develop their personal style by following trends and styling pieces.
A growth mindset and strong desire to learn, grow, and embrace new ideas.
A genuine passion for giving back and serving the community.
Shared appreciation for Kendra Scott’s core values of Family, Fashion, and Philanthropy.

Responsibilities

Model and teach WOW service, connect with guests, and help ensure every guest feels welcome and seen.
Train and develop Stylists to provide WOW guest experiences.
Help drive sales by supporting store productivity and building guest connections.
Assist with brand awareness through philanthropic efforts and community initiatives, and help achieve event and giveback goals.
Maintain store safety standards, follow Asset Protection standards, and adhere to company policies and procedures.
Educate guests and team members about products and make product suggestions based on their needs and personal style.
Flex between the sales floor, Color Bar™, events, and back of house as needed.
Collaborate with the team and share ideas to support positive guest experiences and mutual accountability.
Proactively resolve guest concerns and take on challenges with urgency, energy, and enthusiasm.
Set clear, attainable goals and provide ongoing feedback and real-time coaching.