Retail Key Carrier

The TJX Companies, Inc.•Wilkesboro, NC

1d•$15 - $15•Onsite

About The Position

The Key Carrier is an elevated extension of the Coordinator role. Key Carriers predominantly perform Coordinator duties and occasionally act as Key Carrier, taking on a leadership role in maintaining all aspects of the store. The role requires open availability, including nights and weekends, and modeling exceptional customer service. The Key Carrier helps create a positive customer experience, supports store operations, and acts as Manager on Duty in accordance with company policies and procedures. The role includes coordinating and coaching Associates, supporting training and operational priorities, following labor laws and company procedures, and contributing to safety, credit and loyalty programs, and shrink reduction goals. The position is at the Marshalls store at 1907 US HWY 421 in Wilkesboro, North Carolina. Starting pay is USD $14.75 to $15.25 per hour; actual starting pay depends on relevant skills, qualifications, and experience.

Requirements

Able to work a flexible schedule, including nights and weekends.
Able to work effectively with peers and supervisors as a team player.
Able to respond appropriately to changes in direction or unexpected situations.
Knowledge of company standard software, systems, and procedures.
Knowledge of merchandise flow in stores.
Proven problem-solving skills.
Able to coach, delegate, and follow up effectively across multiple people and tasks.
Able to act quickly under challenging circumstances.
Able to multitask.
Superior communication and organizational skills, with attention to detail.
1 year of retail experience and 6 months of leadership experience.

Responsibilities

Create a positive internal and external customer experience.
Promote honesty and integrity and maintain confidentiality.
Act as Manager on Duty while adhering to company policy and procedure.
Ensure the store team performs tasks and activities according to the store plan, prioritizing as needed.
Address immediate customer service issues and provide appropriate coaching to Associates.
Use discretion regarding customer service policies to satisfy customers.
Maintain accurate Associate coverage in service areas.
Ensure Associates follow operational procedures.
Ensure opening and closing procedures are completed according to company guidelines.
Communicate priorities and progress accurately and effectively with management and Associates.
Provide and accept recognition and constructive feedback.
Give Associates feedback, recognition, and coaching.
Partner with Management on Associate training needs.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in shrink reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation support
Bereavement benefit
401(k) Associate contributions
Child care and cell phone discounts
Pet insurance
Legal insurance
Credit union
Referral bonuses
401(k) match for those meeting service or hours requirements
Medical, dental, and vision coverage for those meeting service or hours requirements
Health savings account (HSA)
Health care flexible spending account (FSA)
Life insurance
Short- and long-term disability
Paid parental leave
Paid holidays, vacation, and sick time
Auto and home insurance discounts
Scholarship program
Adoption assistance