Retail Key Carrier Supervisor

The TJX Companies, Inc.•Houma, LA

3d•$15 - $15•Onsite

About The Position

The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers primarily perform Coordinator duties and occasionally act as Key Carrier, taking a leadership role in maintaining all aspects of the store. They must have open availability, including nights and weekends, and role model exceptional customer service. The position is based at the HomeGoods Store 0829 in Houma, Louisiana. The starting pay range is USD $14.50 to $15.00 per hour; actual starting pay depends on relevant skills, qualifications, and experience.

Requirements

Able to work a flexible schedule, including nights and weekends.
Work effectively with peers and supervisors as a team player.
Respond appropriately to changes in direction or unexpected situations.
Knowledge of company standard software, systems, and procedures.
Knowledge of merchandise flow in stores.
Proven problem-solving skills.
Able to coach, delegate, and follow up effectively on multiple people and tasks.
Able to act quickly under challenging circumstances.
Capable of multitasking.
Strong communication and organizational skills, with attention to detail.
1 year of retail experience and 6 months of leadership experience.

Responsibilities

Create a positive internal and external customer experience.
Promote honesty and integrity and maintain confidentiality.
Act as Manager on Duty in accordance with company policy and procedure.
Ensure the store team performs tasks and activities according to the store plan, prioritizing as needed.
Address immediate customer service issues and provide appropriate coaching to Associates.
Use discretion when applying customer service policies to satisfy customers.
Maintain accurate Associate coverage in service areas.
Ensure Associates follow operational procedures.
Ensure opening and closing procedures are carried out according to company guidelines.
Communicate priorities accurately and effectively with management and Associates, and provide progress updates.
Give and receive recognition and constructive feedback.
Provide feedback, recognition, and coaching to Associates.
Partner with Management on Associate training needs.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in shrink reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.