Retail Key Carrier Department Supervisor
About The Position
The Key Carrier is an elevated extension of the Coordinator role. Key Carriers primarily perform Coordinator duties and occasionally act as Key Carrier, taking on a leadership role in maintaining all aspects of the store. The role requires open availability, including nights and weekends, and modeling exceptional customer service. The position creates positive customer experiences, acts as Manager on Duty in accordance with company policies and procedures, and ensures store tasks, coverage, and operating procedures are completed effectively. It includes addressing customer service issues, coaching and recognizing Associates, partnering with management on training, communicating priorities and progress, and supporting labor-law compliance, credit and loyalty programs, shrink reduction, and store safety. The position is at HomeGoods Store 1055 in Duluth, Minnesota. Starting pay is $17.00 to $17.50 per hour; actual starting pay depends on relevant skills, qualifications, and experience.
Requirements
- Able to work a flexible schedule, including nights and weekends.
- Able to work effectively with peers and supervisors as a team player.
- Able to respond appropriately to changes in direction or unexpected situations.
- Knowledge of company standard software, systems, and procedures.
- Knowledge of merchandise flow in stores.
- Proven problem-solving skills.
- Able to effectively coach, delegate, and follow up on multiple people and tasks.
- Able to act quickly under challenging circumstances.
- Capable of multitasking.
- Superior communication and organizational skills, with attention to detail.
- 1 year of retail experience and 6 months of leadership experience.
Responsibilities
- Create a positive internal and external customer experience.
- Promote honesty and integrity and maintain confidentiality.
- Act as Manager on Duty in accordance with company policy and procedure.
- Ensure the store team completes tasks and activities in accordance with the store plan, prioritizing as needed.
- Address immediate customer service issues and provide appropriate coaching to Associates.
- Use discretion with customer service policies to satisfy customers.
- Maintain accurate Associate coverage in service areas.
- Ensure Associates follow operational procedures.
- Ensure opening and closing procedures are completed according to company guidelines.
- Communicate priorities and progress accurately and effectively with management and Associates.
- Provide and accept recognition and constructive feedback.
- Provide feedback, recognition, and coaching to Associates.
- Partner with Management on Associate training needs.
- Ensure adherence to labor laws, policies, and procedures.
- Promote credit and loyalty programs.
- Support and participate in shrink-reduction goals and programs.
- Promote safety awareness and maintain a safe environment.
- Perform other duties as assigned.
Benefits
- Associate discount.
- Employee assistance program (EAP).
- Smoking cessation support.
- Bereavement benefit.
- 401(k) Associate contributions.
- Child care and cell phone discounts.
- Pet and legal insurance.
- Credit union.
- Referral bonuses.
- For Associates meeting service or hours requirements: 401(k) match; medical, dental, and vision coverage; HSA; health care FSA; life insurance; short- and long-term disability; paid parental leave; paid holidays, vacation, and sick leave; auto and home insurance discounts; scholarship program; adoption assistance.
- Competitive salary and benefits package.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
