Retail Department Supervisor/Key Carrier

TJX•Altamonte Springs, FL

9d•Onsite

About The Position

The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers predominantly perform Coordinator duties and occasionally act as Key Carrier, taking on a leadership role in maintaining all aspects of the store. The position requires open availability, including nights and weekends. The role models exceptional customer service, supports store operations and team performance, and helps maintain a safe, honest, and customer-focused environment. The position is located at HomeGoods Store 0388 in Altamonte Springs, Florida. Starting pay is $17.00 to $17.50 per hour; actual starting pay depends on relevant skills, qualifications, and experience.

Requirements

Able to work a flexible schedule, including nights and weekends; open availability is required.
Team player who works effectively with peers and supervisors.
Able to respond appropriately to changes in direction or unexpected situations.
Knowledge of company standard software, systems, and procedures.
Knowledge of merchandise flow in stores.
Proven problem-solving skills.
Able to effectively coach, delegate, and follow up on multiple people and tasks.
Able to act quickly under challenging circumstances.
Capable of multitasking.
Superior communication and organizational skills, with attention to detail.
1 year of retail experience and 6 months of leadership experience.

Responsibilities

Role-model exceptional customer service and create a positive experience for internal and external customers.
Promote honesty and integrity and maintain confidentiality.
Act as Manager on Duty in accordance with company policy and procedure.
Ensure the store team performs tasks and activities according to the store plan, prioritizing as needed.
Address immediate customer service issues, provide appropriate coaching, and use discretion with customer service policies to satisfy customers.
Maintain accurate Associate coverage in service areas.
Ensure Associates follow operational procedures and opening and closing procedures follow company guidelines.
Communicate priorities and progress updates accurately and effectively with management and Associates.
Give and accept recognition and constructive feedback; provide Associates with feedback, recognition, and coaching.
Partner with Management on Associate training needs to increase effectiveness.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation support
Bereavement benefit
401(k) with Associate contributions
Child care and cell phone discounts
Pet insurance
Legal insurance
Credit union
Referral bonuses
401(k) match for those meeting service or hours requirements
Medical, dental, and vision coverage for those meeting service or hours requirements
Health savings account (HSA) for those meeting service or hours requirements
Health care flexible spending account (FSA) for those meeting service or hours requirements
Life insurance for those meeting service or hours requirements
Short- and long-term disability coverage for those meeting service or hours requirements
Paid parental leave for those meeting service or hours requirements
Paid holidays, vacation, and sick time for those meeting service or hours requirements
Auto and home insurance discounts
Scholarship program
Adoption assistance